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Aw, Snap! Crashes Following Chrome M78 Update 1 Recommended Answer 415 Replies 2651 Upvotes
1 Recommended Answer
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Last edited 10/24/19
Hello everyone,

We’re investigating reports of an increase in Aw, Snap! crashes following the Chrome M78 update. If you are experiencing this behavior, please see the following information for assistance.

If you are seeing the behavior on a work computer, or while on a connection provided by your workplace, this may be related to a known incompatibility between Chrome and older versions of Symantec Endpoint Protection. You can reach out to your IT department for more assistance, and share the below:

You should update Symantec Endpoint Protection to version 14.2 or later. You can also disable the added protection that triggers this incompatibility using the RendererCodeIntegrityEnabled policy in Chrome. More information is available in our Enterprise Release Notes.

If you are seeing this behavior on a personal computer at home, additional information will help our team continue to investigate. If you are able, please reply to this thread and share the name and version number of the anti-virus software you use on your computer. Please note that responses are public, so please do not share personal information.

Thanks!
Craig, Chrome Support Manager
All Replies (415)
10/24/19
Symantec Endpoint protection Version 14
I'm getting "aw snap can't open
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10/24/19
On  a home PC and Chrome crashes immediately on load created a new profile on the machine and ran the install again and once complete it Aw snapped again. Unable to do much of anything in Chrome to troubleshoot. Windows logs so far have not been helpful.
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10/24/19
I've tried to post my SEP version but it says I'm violating your Community Policy.
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10/24/19
having the same issue...running version 12.6 of symantec
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19 hr
i really hope the jacket comes soon, cuz im heading for the mountain to catch up with some old friends.
so i trust that my jacket is awryde by then!
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