Known issues

Windows issues

Informar

Outdated software causes Chrome to crash, freeze, or display blank pages.

Out-of-date software programs that you've downloaded on to your computer can sometimes conflict with Chrome. These conflicts might cause Chrome to crash, hang, or stop rendering webpages (you may see blank pages or "Aw, snap!" errors).

If you are seeing these symptoms, type chrome://conflicts (Windows only) into your address bar. If you see any programs listed on this screen, please make sure to update those programs to their latest versions.

If your issue continues after all programs are up-to-date, visit the Chrome help forum to let us know and get help from the Chrome community.

Informar

Input Method Editor (IME) functionality does not work in Windows 8 mode.

IME functionality is not currently supported while using Chrome in Windows 8 mode, and you will not be able to switch input methods while in Windows 8 mode.

Please continue to use the desktop version of Chrome. We are working to fix this issue.

Informar

Videos are slow and choppy.

You may notice that some videos that playing using Flash are slow and choppy, or don't play at all.

We're working to fix this issue. Get help and learn more about workarounds in the help forum.

Informar

Opening a new tab redirects to chrome-internal://newtab/.

Issue

If you see chrome-internal://newtab/ in the URL when you open up a new tab in Chrome you may have an extension installed trying to redirect you to a page that no longer exists.

Solutions

Try turning off your extensions one at a time and check to see if the issue is resolved.

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Tools.
  3. Select Extensions.
  4. On the Extensions page, uncheck the "Enabled" checkbox for the extension you'd like to turn off.

You can also try resetting your Chrome settings.

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Settings.
  3. At the bottom, click Show advanced settings
  4. Under the section "Reset settings,” click Reset settings
  5. In the dialog that appears, click Reset.
Informar

Chrome 64-bit supports only 64-bit NPAPI plugins

The 64-bit version of Chrome supports only 64-bit NPAPI plugins.

We have tested the following 64-bit NPAPI plugins and confirmed that they work with Chrome 64-bit:

  • Oracle Java (64-bit)
  • Microsoft Silverlight (64-bit)

The following Google NPAPI plugins will not work with Chrome 64-bit:

  • Google Voice Plugin
  • Google Earth Plugin

Note: Google Hangouts works fully on Chrome 64-bit.

If you want to use these or other NPAPI plugins, you should use the 32-bit Chrome channel. To switch channels visit the Chrome download page.

Please note that NPAPI will be removed from Chrome soon. You can contact the vendor of your NPAPI plugin and ask them to provide a replacement Chrome extension or app.

Mac issues

Informar

OSX Mavericks: Some scrolling gestures don't work.

If you try a two-finger swipe gesture you may not be able to to scroll using the trackpad in Chrome.

As a workaround you can disable the Swipe between pages trackpad gesture:

  1. On your Mac go to "System Preferences".
  2. Click Trackpad.
  3. Click More Gestures.
  4. Uncheck the box next to "Swipe between pages".

This issue has been reported to Apple.

Informar

Opening a new tab redirects to chrome-internal://newtab/.

Issue

If you see chrome-internal://newtab/ in the URL when you open up a new tab in Chrome you may have an extension installed trying to redirect you to a page that no longer exists.

Solutions

Try turning off your extensions one at a time and check to see if the issue is resolved.

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Tools.
  3. Select Extensions.
  4. On the Extensions page, uncheck the "Enabled" checkbox for the extension you'd like to turn off.

You can also try resetting your Chrome settings.

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select Settings.
  3. At the bottom, click Show advanced settings
  4. Under the section "Reset settings,” click Reset settings
  5. In the dialog that appears, click Reset.