/chrome/community?hl=en
/chrome/community?hl=en
5/1/18
Original Poster
George Crockett

My sound very rarely plays

My sound hasn't been playing a lot of the time recently. I've googled loads of different things and tried loads of 'fixes', but just can't seem to get it working 100% of the time.
 Can anybody help?
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All Replies (13)
Pearl - Community Specialist
5/2/18
Pearl - Community Specialist
Hi George, 

Thanks for posting on the Google Chrome Help Forum. 

Since you're facing issues with the audio. Let's narrow this down with the help of the below mentioned questions:

  • Could you confirm, if the issue persists only on Chrome or different browsers as well?

  • Are you facing this issue on a particular website or across websites?

  • Does this issue persist on a different device?


In the meantime, I'd suggest you follow the below mentioned steps and check if that helps:

  • Try clearing the Cache and Cookies.

  • Try using in Incognito mode. If this helps then temporarily disable your extensions to identify which one is causing the rendering problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.

  • If that doesn't help, reset Chrome settings to see if that helps (Your saved bookmarks and passwords won't be cleared or changed.)

  • If the issue still persists, I’d suggest creating a new user profile by adding a new user on Chrome.

  • Also, toggle the Use hardware acceleration (Menu>Settings>Show Advanced Settings>System menu).


Keep me posted. 

Regards,
Pearl
5/3/18
Original Poster
George Crockett
Hi Pearl,

1.The issue is isolated just to chrome.
2. Across a lot of websites.
3. It does not.

- Tried clearing Cache and Cookies.
- Used incognito, and disabled extensions.
- Have reset chrome.
- Made a user profile.
- Hardware acceleration is off.


None of this has resolved my issue.

Regards, 
George

Pearl - Community Specialist
5/7/18
Pearl - Community Specialist
Hi George,

Thanks for posting back. 

I appreciate all your efforts in trying to fix the issue with Chrome. 

Could you please let me know the Chrome version which you're using? To do so, 

1.    On the top right, click the Chrome menu .

2.    Click Help > About Google Chrome.


The version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page.


Keep me posted.

Regards,
Pearl
LarryLACa
5/8/18
LarryLACa
George: Try chrome://flags/#autoplay-policy and pick "no user gesture required"

This is part of the new automute policy. See Vaia Patta's suggestion here.

Also click the padlock and check the site's settings to insure it has speaker access.

Please let us know if this helps.

later, Larry
(marking this as Best Answer (Badge icon top right) will help others find the solution)
5/9/18
Original Poster
George Crockett
Google Chrome is up to date
Version 66.0.3359.139 (Official Build) (64-bit)
5/9/18
Original Poster
George Crockett
I have tried this too, and it still isn't working ;(
Pearl - Community Specialist
5/9/18
Pearl - Community Specialist
Hi George & Larry, 

Thanks for posting back. 

@Larry: Thanks for pitching in!

@George: I appreciate all your efforts in trying to fix the issue with Chrome. 

I'd suggest creating a new browser profile:

  • Exit Google Chrome completely.
  • Enter the keyboard shortcut Windows key+E to open Windows Explorer.
  • In the Windows Explorer window that appears enter the following in the address bar Windows Vista/ Windows 7/ Windows 8/ Windows 10:
  •    %LOCALAPPDATA%\Google\Chrome\User Data\
  • Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
  • Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.

If you wish, you can transfer information from your old user profile to your new one. However, this action is not recommended, since a part of your old profile may be corrupt. With that in mind, to transfer your old bookmarks, copy the "Bookmarks.bak" file from the "Backup default" folder to your new "Default" folder. Once moved, rename the file from "Bookmarks.bak" to "Bookmarks" to complete the migration. All other browser data will remain in the "Backup default" folder, but you won't be able to transfer it to your new profile.


Keep me posted.


Regards,

Pearl

5/10/18
Original Poster
George Crockett
Hi Pearl,

Thank you for your patience and assistance, but this still hasn't worked! 

Thanks,
George
LarryLACa
5/11/18
LarryLACa
George: Can you describe more clearly when sound doesn't play?

Does it play low or not at all?
Is the problem consistent on a specific page and item, or does it vary from time to time?
Is the problem specific to some sites or some item types?
On a site that fails, are there any selections that work?
Are there some sites which always work?
You've never mentioned video.  Are you talking about video without sound or music files?
Did you try creating a new user profile AND not logging in?
Can you provide a couple of examples that we would have access to and can test?

later, Larry

5/11/18
Original Poster
George Crockett
Hi Larry,

There is no sound at all.
It is wide-spread across every web page and every type of audio.
No sites currently work, at all.
YouTube, Spotify web, Soundcloud, Vimeo, adverts, alerts etc. nothing is playing sound through chrome.
I originally never had a user profile, so I made one when it was suggested (tested it then). then tried removing the "default" file (tested it again), then made another user profile and tested it again.
How would you like me to provide examples? I'll do the best I can to help out.

Thanks,
George


LarryLACa
5/13/18
LarryLACa
George:  

Can you verify 
  speaker access is allowed here: chrome://settings/content - sound ?
  when you created a new user profile - the new profile was not logged in?

Please install and try the Canary version of Chrome, available here

Try running Chrome in Win7 compatibility mode (available in chrome shortcut properties)

later, Larry


5/15/18
Original Poster
George Crockett
Speaker Access is allowed.
It was not, I've strayed away from using a User Profile for personal reasons, but against my preferences made one to see if it would fix this issue.

Will try those suggestions and get back to you.

Thanks,
George
LarryLACa
5/18/18
LarryLACa
George: 

There is always a local profile in use, this is the only way to achieve persistence.  Until you signin it's just the local default storage area.

As an experiment, 
-in task manager verify Chrome is not running
-in the Windows file explorer navigate to %localappdata%\Google\Chrome
-rename the User Data folder to User Data1
-start Chrome, test
  This will rebuild the User Data folder from scratch.
  If it works now with a fresh User Data and profile storage, we know where to start looking
-stop chrome, wait for it to die in task manager, or kill it 
-go back to %localappdata%\Google\Chrome and restore the original environment
  rename User Data   -> User Data2
  rename User Data1 -> User Data

I'm not expecting much.  This is basically the big hammer approach to using a new profile - which didn't help

Re-initializing User Data, is about the same as running Canary, which comes with it's own new, fresh User Data area.

I feel like I'm looking under the wrong lamp post.  There are still a lot of Win7 users, all still working well..
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