How to access tools? Wrench doesn't work.
Thank you. I was able to find it and activate it...and I was able to delete the IncrediMail My Start extension from the list...but the program remains on my computer. I also went to the IncrediMail support page many times. I followed all the steps to uninstall and received the ''congratulations you have uninstalled this program'' message. But then I restart the computer and it's still here. I removed the program from files...I removed the Perion folder...I can't think of anything else so I'm going to have to take my computer in to repair. I've emailed and tweeted the company IncrediMail many times but they won't help. Anyway, thank you for your kind message.
Just seeing this message from you now. I'll try it and come back to you. Thanks Much!
There are a few problems.
When I open Google Chrome, I get the MyStart page instead.
When I open Firefox instead, I get the IncrediMail toolbar.
Yes, it is hijacking my default search engine...it seems.
I have removed all MyStart and IncrediMail and Perion programs, extensions, etc. and restarted numerous times.
I just received a reply via email from IncrediMail support. They told me I could solve the problem by clicking a link in their email to me and the link was of course broken.
I've just now done what you suggested above (Click on Open new tab page in the section "on start up") and so I'll restart and see if that has helped. Otherwise
I think I'm going to just have to live with this problem...I can't spend any more time trying to fix it. I really appreciate your time and generous help!
Guess what? Your last suggestion seems to have solved the problem!!!
My Chrome now seems free of IncrediMail.
Their toolbar still appears when I open Firefox but I can live with that.a
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