/chrome/community?hl=en
/chrome/community?hl=en
5/30/16
Original Poster
Thiago.Pereira

YouTube + Chrome: "An error has occurred, please try again

Since a week, whenever I go to YouTube to play a video, it always gives the same error: "An error has occurred, please try again later"!

I have read all forums and discussion groups available on the topic, can't seem to find the right answer.

1) I don't use Ad-Block

2) I have tried:
  • Reload the page.
  • Restart your browser.
  • Restart your computer.
  • Update your browser to the latest version.
  • Clear your cache and cookies.
  • Try viewing the video on a different browser or computer.
  • Try viewing the video again in 30 minutes.

3) I have tried Canary

4) In others browsers it is working

5) In my other computer it is working fine in Chrome

Any help would be really appreciated.

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All Replies (43)
Johnny - Community Specialist
5/31/16
Johnny - Community Specialist
Hey Thiago,

Welcome to the Google Chrome Help Forum, and thanks for posting!

Are you facing this issue on Chrome Beta? If not, and the issue happens on Chrome Stable, let us begin by making sure that JavaScript is enabled on Chrome, and you have followed steps from this help article to troubleshoot common video issues on Chrome. Having done that, if the issue still persists, please give these steps a try:

  1. Does the issue persist in incognito mode?

  2. Just to make sure we eliminate malware from the scenario, please follow the steps from this help article.

  3. Also, creating a new user profile on your Chrome can be helpful.


Keep me posted.

Best,
Johnny
5/31/16
Original Poster
Thiago.Pereira
Johnny,

Thanks for the answer!

I'm looking for a solution  for days and I had tried all these options you gave me.

I am using Chrome 51.0.2704.63 m (64-bit)


Best,
Thiago
Johnny - Community Specialist
5/31/16
Johnny - Community Specialist
Thanks for coming back!

Are you facing the same issue on other devices? If yes, please run your device in safe mode to see if that helps. Also, please help em with a screen shot of the issue at your end.

Best,
Johnny
6/1/16
Original Poster
Thiago.Pereira
Hi Johnny!

No, I not facing the same issue on other devices.

I attached the print...

Best,
Thiago
jeffatmines
6/1/16
jeffatmines
Johnny,
I am having this issue as well, as are others I have spoken to. I have tried the above suggestions (extensions, incognito, Canary, signing out, reinstalling, etc.) to no avail. I have also attached an image with YouTube working in Internet Explorer on the left, and not working in Chrome on the right. I am using 51.0.2704.63 m (64-bit)


Stefan vd
6/1/16
Stefan vd
Hi Jeff,

Can you check the adobe flash plugin is enabled on this page:
chrome:plugins
(or try to disable this)

And can you check that it got the latest Adobe Flash version, open this page:
chrome://components/
Click then on the gray button for "check for update".

Thanks,
Stefan
jeffatmines
6/1/16
jeffatmines
Hi Stefan,

Flash is enabled and up-to-date (Version: 21.0.0.242). I tried both with Flash enabled and with Flash disabled. Still get error messages on any YouTube video I try.
Levi Stein
6/2/16
Levi Stein
Howdy Johnny,

Just FYI, I am experiencing the same exact issues. No idea what is causing it on my machine but it works in IE, re-installed chrome, and followed all of the above recomendations too.
6/3/16
Original Poster
Thiago.Pereira
Johnny,

I am still waiting a help...

Best,
Thiago
Johnny - Community Specialist
6/3/16
Johnny - Community Specialist
Thanks for your patience!

Can you please check if running your device in safe mode makes any difference?

Keep me posted.

Best,
Johnny
32 MORE
Sandersmills
7/26/16
Sandersmills
still not working for me :(
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