9/27/15

Original Poster

Lauren Simpson13

HTTP 500, Apache Tomcat Error

I'm trying to get to shutterfly.com but I keep getting this error. This only occurred after the most recent chrome update.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	javax.servlet.http.Cookie.setDomain(Cookie.java:180)
	com.shutterfly.web.framework.cookie.HttpCookieData.deleteCookie(HttpCookieData.java:1182)
	com.shutterfly.web.framework.cookie.HttpCookieData.cleanUpDeadCookies(HttpCookieData.java:1205)
	com.shutterfly.web.framework.cookie.HttpCookieData.<init>(HttpCookieData.java:128)
	com.shutterfly.web.framework.cookie.CookieHelperImpl.prepareCookieData(CookieHelperImpl.java:239)
	com.shutterfly.web.framework.session.SessionStartFilter.handleFilterCall(SessionStartFilter.java:101)
	com.shutterfly.web.framework.servlet.URISkipSupportingFilter.doFilter(URISkipSupportingFilter.java:62)
	org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	com.shutterfly.application.filter.ThreadsFilter.doFilter(ThreadsFilter.java:102)
	com.shutterfly.application.filter.URLRedirectFilter.doFilter(URLRedirectFilter.java:139)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.29 logs.

Apache Tomcat/7.0.29

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All Replies (10)

9/27/15

Kameron M

Hi Lauren,

Thanks for stopping by the Chrome help forum. Usually this type of error message usually means there's something wrong with the server of the website you're trying to visit--shutterfly may have been down for a brief period of time when you tried to visit their website, but looks like they're back up. Could you try visiting again and see if you still see the error message? You may also want to try visiting from another web browser like IE or Firefox--if you're seeing the same error on all web browsers, this means there's an issue with shutterfly's website.

Cheers,

Kameron

10/26/15

Jamie Barfield

I am getting this same error for shutterfly.com and have been getting it every time I try to go to the website since last month. I tried in Firefox and it works there.

11/1/15

Rebecca SB

Hi! I am also getting this same error with Shutterfly with Chrome and only in the last month. I can go there on my iPad, but not on my Chromebook.

11/1/15

Kameron M

Hi Rebecca,

Thanks for your comment. We actually have a separate help forum for Chromebook users so I'd recommend you post your question in the Chromebook help forum as they're better at answering Chromebook specific questions.

Best,

Kameron

11/2/15

AgentJ.

You can go to "IsItDownRightNow?" and see if it is happening for everyone or just you. If it is just you, which is seems is the case in most of these examples. Try clearing out browsing history from the browser that is giving you issues. Or simply download and run CCleaner from Piriform. After this, Windows users can try hitting Windows Key + R, type cmd and hit enter. In the black window that opens up, type:

ipconfig /flushdns

hit Enter

Then, restart your computer. This will clear any data the website has stored on your computer, and reset any addresses that your computer has recorded. This will slightly slow down your internet speed (unnoticeable to most people) for a short time while it learns about the internet again. But it will also force your computer to download fresh content and IP Address information.

If you do all of that and it still doesn't work, it is likely that the website is experiencing an issue. If the page works in another browser or on a different device, try contacting them for support.

11/12/15

ebodeux

I get this too.Very annoying. the website is NOT down. As another poster said, it works when I go through IE and also on my Mac. I also tweeted Shutterfly about it and they have not been down. Also, this has been happening for over a month every time I try on Chrome. So, it is something that is Chrome specific. I will let you all know if I find a solution too.

11/12/15

AgentJ.

Hello ebodeux,

Please tell us if you've run CCleaner or tried any of the other steps that have been outlined.

Thank you,

EDIT: After revisiting this topic, I noticed that the errors are associated with java. There is an incredibly strong chance that is why you are having issues. Java is no longer supported in Google Chrome. Many other browsers have it slated for deprecation as well. Currently, you can try switching to another browser for now. Chrome and Opera have both dropped support, Internet Explorer will probably have it for the longest (or indefinitely).

Chrome: The Final Countdown for NPAPI

Opera: Opera Version History

11/30/15

Katie Standlea

The website will work on a regular PC or on my ipod, but will not work on my Chromebook. I have shut down and restarted multiple times. Nothing will work. I do not think you can use another browser on a chromebook.

12/12/15

Google user

Just FYI: the error is from Java, but from Java running on Shutterfly's web server, not Java running inside the Chrome browser. So whether or not Chrome supports Java is irrelevant.

12/12/15

Google user

I was also seeing this issue in Chrome today. But clearing my cookies from the beginning of time cleared up the issue.

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