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/chrome/community?hl=en
5/2/14
Original Poster
Anna Kilgrow

Windows 8 Mode Partial Black Screen / Chrome won't Uninstall

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When I launched Chrome in Windows 8 Mode, for some reason there has been a partial black screen to the right and bottom of the webpage. I can't access the options bar because of this. I tried to uninstall Chrome, but it just says "Please close all Google Chrome windows (including those in Windows 8 mode) and try again", even though I'm pretty sure all of the windows are closed. Please help! 
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All Replies (8)
5/2/14
Expert - Community Specialist
Michele M.O.
Hi Anna Kilgrow,

So sorry you're running problems using Chrome after your Windows 8 upgrade! I understand how frustrating that can be. You've come to the right place! I'll try my best to help!

I'd like to take you through some basic troubleshooting steps to rule out common culprits. I'm not sure if you mean the menu icon when you speak of the options bar. Please let me know if that's the case. If these don't work, please let me know and we can work on other fixes!

- Are you experiencing these issues while using other browsers? If so, it may not be a Chrome specific issue. 

- Are you sure you're using the latest and greatest version of Chrome? Check to see which version you're running. If your version of Chrome is out of date, please download the most current version


- Try using your Chrome browser in incognito mode, which disables your extensions. 

- Then, try resetting your Chrome settings. In some cases, programs that you install can change your Chrome settings without your knowledge. Resetting your browser settings will reset the unwanted changes caused by installing other programs without messing with saved bookmarks and passwords. 

- Lastly, check your computer for malware. It's possible that at this point you have malware or other malicious software on your computer that changed your chrome settings. 

Ok! Good luck! Please let me know if this helps.

Best,

Michele


popit ght
5/3/14
popit ght
I HAVE REINSTALLED BUT IT STILL HAS THE SAME EXACT PROBLEM AND I HAVE TRIED TO CLEAR MY HISTORY AND CACHED THING

THE PROBLEM STILL IS THE SAME
5/4/14
Expert - Gold
sarjoor
For Chrome in Win8, try:  right-click on your Chrome icon > Properties > Compatibility tab >  CHECK  "Disable display scaling on high DPI settings"

popit ght
5/4/14
popit ght
thank you it does work
Ahmed Abduljabar
5/7/14
Ahmed Abduljabar
thanks man you help me a lot 

i have the same problem and this is the right answer ..

thanks again
Massimo Coletti
6/4/14
Massimo Coletti
The proposed solution solves the issues. Two hints:
  1. before changing the properties, be suere to close the running Chrome process (also if you close the window, the process remain active in Windows, retaining the old properties).
  2. Change the properties from the Desktop, not from the Start menù.
Seigatron
6/4/14
Seigatron
This worked for me, Thank you. I've been looking for a solution to this problem for a long time.
Nolan Bennett
7/4/14
Nolan Bennett
Thank you to both sarjoor and Massimo Coletti

 
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