/chrome/community?hl=en
/chrome/community?hl=en
9/7/16
Original Poster
ScottEzell

Chrome 49 on XP, PepperFlash update to 23.0.0.162

I work for a school system, and we still have several old lab systems running Windows XP. We have the last version of Chrome on these, 49.0.2623.112. It appears that when version 53 was released, we suddenly have Flash not working on most of these systems, giving a 'plugin not loaded'. I checked the User Data\PepperFlash folder, and there's a folder with the version number 23.0.0.162. Opening chrome://plugins show the same version there for Flash.

I can delete the PepperFlash folder, and that fixes it. Chrome recreates the folder, empty, and the old plugin, 21, loads fine.

What happened here? Did someone make a mistake at Google with the update mechanism? I know something has happened...it's already been a week, and the msi of Chrome 53 still hasn't been released. Even your forum doesn' t offer 53-Stable as an option. Geez...
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All Replies (4)
Rochelle - Community Specialist
9/8/16
Rochelle - Community Specialist
Hey Scott,

Thanks for posting in the Google Chrome Help Forum.

To make browsing with Chrome safer, faster, and more stable, we stopped allowing NPAPI plugins on September 1, 2015. Shockwave being an NPAPI plugin can't be enabled on your Chrome, so if you want to use a website that uses an NPAPI plugin, you’ll need to use a different web browser. 

Having said that, plugins that use a newer, more secure system called Pepper API (PPAPI) still work. That includes plugins that come with Chrome, like Adobe Flash. There's no need to install anything extra because PPAPI plugins will update when Chrome does.

Here’s the Help Article about plug-ins on the Chrome browser that can be helpful.

I'd also suggest the steps below to see if helps:

  1. Creating a new user profile on your Chrome can be helpful.

  2. Un-install and re-install Chrome using alternate installer.


Let me know how it goes.

Regards,
Rochelle

9/8/16
Original Poster
ScottEzell
I'm sorry, but I don't think you understood my post. These are students systems running WinXP. The students don't have the rights to install anything. This Flash install had to come from Google using the Chrome update mechanism. Which wouldn't be so bad, if it worked.

The solution, is to delete the PepperFlash folder in the User Data folder. So, your first suggestion would obviously work....since the folder is in the user profile.

As for your second...as I said, I work for a school system. I also mention needing the msi installer for the new Chrome. So using the installer your linked to is out of the question. Not to mention...that version won't install on Windows XP.
Anthony Laforge (Google)
9/9/16
Anthony Laforge (Google)
Thank you for the report, that was very helpful.  Moving forward we're going to be blocking Flash updates for Chrome 49, since there seems to be an incompatibility with the most recent version of the plugin.
9/9/16
Original Poster
ScottEzell
Was version 49 getting other Flash updates? I don't use it enough to notice if version 22 was on there before. Odd that version 23 got pushed to Chrome 49, when it's not even in version 53 yet.
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