/chrome/community?hl=en
/chrome/community?hl=en
11/30/14
Original Poster
hornacek

I get the blue screen of death when closing Chrome

When I close Google Chrome, I sometimes get the blue screen of death and my computer reboots.  This does not happen everytime I close Chrome - most of the times I close it, it closes properly.  But every so often (once every couple of days) it happens.

I have no idea why this is happening.  It doesn't happen when I use IE.  I have reported this issue before and have not gotten any help.  I was told to install the new beta version of Chrome, which I have done, but this issue still happens.

This time I have a picture of the blue screen.  Hopefully that will give more information for solving this problem.


Thanks.

-Craig


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All Replies (16)
Live_Steam_Mad
12/25/14
Live_Steam_Mad
Same here. Windows Vista 32 bit, latest updates, Sony VGN-CS21S laptop. Everything works great with no other problems of this nature except for this BSOD when exiting Google Chrome. I also don't see the problem often, just once in a while and ONLY when exiting Chrome. May be something related to the Wunderground.com webite I use a lot (Wundermap, Personal Weather Stations, etc) ?  I also get the same BSOD (error in Win32k.sys that you did). I am using the latest Google Chrome (not Beta).

Regards,

Alistair G.

Drium Yrvak
12/25/14
Drium Yrvak
I have this problem as well and my own thread up.

It seems to be GPU related. I've heard someone say it only happens to them when they close Chrome at the same time they are running another application in full screen mode, like WoW. Does this seem to be the case for you too?
12/25/14
Original Poster
hornacek
When this happens I usually only have 1-2 other programs running, like Microsoft Outlook and a Windows Explorer folder.  No full-screen mode applications running (and I don't have WoW).
12/25/14
Original Poster
hornacek
Is ANYONE from Google monitoring these boards?  I posted this problem almost a month ago and the only responses I have gotten are from other users with the same problem.  NO ONE from Google has responded to offer ANY help.
Matti nescio
12/25/14
Matti nescio
Any of you willing to test if the BSOD ever happens if you boot Windows 
in Safe mode ? 

Also, as even said in the BSOD, you should all check for BIOS updates. 

Googling for win32k.sys and Multi-User Win32 Driver indicate that an outdated 
BIOS version can very well the cause. 

Other less likely possibilities : 
  • Windows update MS14-045 (released and rereleased in August - the older one caused BSODs) 
  • run CHKDSK
  • find updates for all your drivers (from Windows update, and directly from the hardware maker)
  • run http://support.microsoft.com/kb/244617 (can take all day) 
  • even if running memtest shows no issues, run machine with one DIMM at a time. 


Drium Yrvak
12/26/14
Drium Yrvak
It can't be tested in safe mode because the crash happens once every other week on average. I would have to run my computer in safe mode for weeks and not be able to do anything else, for a whole lot of not much data.

Not every error originates from that though, a fair amount of seem have something to do with FONTS. Please consult my thread and you'll see.
Drium Yrvak
12/26/14
Drium Yrvak
On Mon 12/22/2014 10:27:11 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!EngFntCacheLookUp+0x880) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000060090, 0xFFFFFA600F563E10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver

On Mon 11/17/2014 6:09:43 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini111714-01.dmp
This was probably caused by the following module: atmfd.dll (0xFFFFF9600088A874) 
Bugcheck code: 0x50 (0xFFFFF900C1F88CC0, 0x0, 0xFFFFF9600088A874, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\atmfd.dll
product: Adobe Type Manager
company: Adobe Systems Incorporated
description: Windows NT OpenType/Type 1 Font Driver

On Sun 11/9/2014 1:22:35 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini110814-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x50090) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000C0090, 0xFFFFFA600F559DA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver

On Wed 11/5/2014 2:11:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini110414-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x50090) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000100090, 0xFFFFFA600FE40E10, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver

On Mon 10/20/2014 2:57:06 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini101914-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x500B0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000F00B0, 0xFFFFFA600CE23DA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Matti nescio
12/26/14
Matti nescio
On Friday, 26 December 2014 04:43:45 UTC+2, Drium Yrvak wrote:
Not every error originates from that though, a fair amount of seem have something to do with FONTS. 

You could test if enabling chrome://flags/#disable-direct-write stops crashes from occurring for that reason. 
Also try uninstalling Adobe Type Manager. 

Does the BSOD happen any more often if you view PDFs in Chrome - 
which PDF plugins do you have enabled in chrome://plugins/ ? 

Drium Yrvak
12/26/14
Drium Yrvak
I currently run google using the --disable-gpu command line as of the last crash.

I will disable the flag you suggest.

I have no PDF viewer in chrome ever since the first crash that showed it might be Adobe the problem. I also uninstalled the program it mentioned (Adobe Type thing) to no avail.

Will post again if I get another crash, but it could be a week or two.
12/26/14
Original Poster
hornacek
My BIOS is up to date, there are no new updates available.  And yet I still get the BSOD death sometimes when I close Chrome.

When it happens, I rarely (if ever) have a PDF displayed in a Chrome tab.
5 MORE
FunkEngine
2/6/15
FunkEngine
*BZZZT!*  No deal.  Both the flags tweak and disabling hardware acceleration *appeared* to work for a while, but just moments ago I closed a chrome window and got a BSOD.  Not happy about that...
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