/chrome/community?hl=en
/chrome/community?hl=en
9/11/10
Original Poster
Blair (Googler)

Install Error 12: Failed to uncompress Chrome archive

What steps will reproduce the problem?
Try to install Google Chrome

What is the expected result?
Google Chrome installs

What happens instead?
Error 12: Failed to uncompress Chrome archive

If you have tried the steps in this article:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=141430

and are repeatedly experiencing this error, please either 1) mark someone else's post as helpful if it describes your situation or 2) provide additional information below.
Community content may not be verified or up-to-date. Learn more.
All Replies (15)
Google user
9/22/10
Google user
Hi i was trying to update my google chrome but it keeps saying i theres an error
http://img.skitch.com/20100922-bn4g9tbx5wg7m93g4ecu3d739.jpg
 
thanks
yawwenc
10/27/10
yawwenc
still can not install in my office computer
OS: Windows XP sp3
Antivirus: Marcotrend OfficeScan (I can not shut it down)
currently use Chrome 5.0.375.86
I followed every steps except step 2 in http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=141430
same error message "Install Error 12: Failed to uncompress Chrome archive"
ashbashd
10/31/10
ashbashd
tried all three steps and still cannot install it. Error message still reads that it has failed to uncompress the archive.
 
OS Windows Vista
Antivirus - Trend Micro
not currently using any version of Chrome
Reun
11/1/10
Reun
Same problem with mac os x.
The proposed steps are for windows users ...
Capricornio80
11/19/10
Capricornio80
I have updated Windows SP 3, Intel Pentium Dual Core 2.66GHz. Anyway, I wanted to install the browser, but once you download the installation gives me the damn error: "The installer failed to uncompress file .."
I followed the steps provided http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=141430 and not at all. For other reasons I had to reformat my hard drive and the result remains the same. I have to continue using this powerful browser on a portable version, as I give up, and that I have not had any problems with the installation. Still hope you can solve this problem.
easyas12
11/24/10
easyas12
the instructons are:
"Create a test folder in the C:\ window that opens, by going to File > New > Folder. Name the folder "test.""
 
C:\ is not the location of my windows installation
Ankit Sharma
11/24/10
Ankit Sharma
Check how much free space is on your hard drive - it may just be too full
Ankit Sharma
11/24/10
Ankit Sharma
@!easyas12

Check how much free space is on your hard drive - it may just be too full
cgarces
12/8/10
cgarces
Hello everyone,
I am trying to update my chrome but it popping up error 12, and this is on the Mac OS, can anyone tell me what could i do?
mattiast
12/9/10
mattiast
I get the same when I try to update my Chrome (mac os)...
The error message just says that the update server is not available at the moment, error 12...
 
What to do?
4 MORE
Emmateck
6/15/11
Emmateck
It was everything ok... i had to re-iniciate my laptop and the suddenly Chrome was unavailable, it just uninstall by itself... I tried to download the chrome setup, but the error 12 appeared, I download it twice, but nothing happened, I even did the test folder and follow the instructons, but nothing changed... what's going on?
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