/chrome/community?hl=en
/chrome/community?hl=en
9/21/17
Original Poster
Allan Bruce

3D secure payment systems always fails in Chrome - for all sites

I have had a problem for a few months now.  Whenever I try to complete transactions that go through "3D secure" to authorise the card details, it always fails when using Chrome.  This happens for any site that uses 3D secure, but if I try and do the same through MS Edge, it all works as expected.  This is not just on a single machine either, it happens on any machine I try. I've tried 4 different ones running Windows 8.1 and 10 with different versions of Chrome but usually the most recent version at the time.

Could the problem be linked to my Google profile perhaps?

Thanks
Allan
Community content may not be verified or up-to-date. Learn more.
All Replies (1)
Rochelle - Community Specialist
9/22/17
Rochelle - Community Specialist

Hi Allan,


Thanks for posting in the Google Chrome Help Forum!


As the issue with 3D secure transaction/payments persists across devices, I'd suggest trying the steps below in a sequence to see if that helps:


  • Just to make sure you're using an updated version of Chrome.

  • Eliminate malware from the scenario, please follow the steps from this Help Article.

  • Download and run the Chrome Cleanup Tool to search for suspicious programs and offers to remove them.

  • Does the issue persist in incognito mode? (If it happens with a specific website/web page)

  • If this helps then temporarily disable your extensions to identify which one is causing the rendering problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.

  • Clearing cache and cookies can be useful.

  • Disable all the Firewall softwares you have installed / try on different Internet Network Provider.

  • (Backup your bookmarks by exporting them as an html file to your desktop or documents folder or other) then, try resetting the Chrome browser to see if that helps.


Keep me posted.


Regards,

Rochelle


Was this reply helpful?
How can we improve it?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.