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/chrome/community?hl=en
8/10/11
Original Poster
bobo265

PC crashes with BSOD BugCheck Code 0x3B or 0x1E when closing Chrome (Adobe Flash Issue?)

Google Chrome version:13.0.782.112 m (has happened with past versions since May 2011)
Operating System: Windows 7 SP1 64-bit
 
Error Message: PC Crashes with "Blue Screen of Death" with Bug Check Code 0x0000003B (System_Service_Exception) and sometimes 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)
 
Extensions installed: N/A (Issue happens with and without any extensions installed)
 
Please describe your question/comment in detail (for example, steps to reproduce the problem):
 
Ever since around May 2011, My PC will crash with a BSOD when I am exiting Google Chrome by clicking the X in the upper right hand corner. This would happen every once in a while, and it seemed almost at random. However, I recently realized that these crashes would occur whenever I was on a page with flash content on it, especially those that accessed my webcam through the Adobe Flash's module. I am able to reproduce this problem every time by going to a website that can access my webcam and microphone through Adobe Flash Player's Camera and Microphone access module such as http://www.testwebcam.com or any site that had that same module.
 
I tried to do a reformat and a clean install of Windows 7 SP1 and installing the most up to date versions of drivers for my hardware, including the graphics card. I also ran Windows Update. I installed the newest version of google chrome and the computer still crashed with the same BSOD (0x3B) each time when closing out of google chrome when the website had access to my camera and microphone. If I were to simply close the tab that had the Flash module active and have another tab with a neutral site such as Google.com or wikipedia.org open, there would be no crash; however, if were to then close google chrome, my PC will crash with BSOD (0x1E).
 
This problem does not exist at all with Firefox 4.x or 5.x or with Internet Explorer 8 or 9. I can go to any website with Adobe Flash content or the "Camera and Mic Access" plugin and I will not experience any crashes from other browsers, only Google Chrome crashes under these circumstances.
 
I also have Windows XP Professional SP3 installed on a separate partition, with up to date drivers. Google Chrome does not crash under WinXP either, only in Win7.
 
Ive tried my best to troubleshoot this myself, but I seriously think that there is an issue with Google Chrome and/or its only Flash Player plugin. I do not think this is hardware related, Ive ran memory tests and they were fine. This issue happens with/without MS Security Essentials installed.
 
Below are some of the error reports that I have copied and pasted from WhoCrashed:
 
On Sun 6/26/2011 5:01:35 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\062611-25131-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0x3B (0xC0000046, 0xFFFFF80002CC55FC, 0xFFFFF88007585000, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
 
On Tue 7/5/2011 8:41:40 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\070511-20607-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0x3B (0xC0000046, 0xFFFFF80002D0C5FC, 0xFFFFF88006456000, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
 
On Tue 8/9/2011 5:18:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080911-25053-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0x1E (0xFFFFFFFFC0000046, 0xFFFFF80002CCC5FC, 0x1000, 0xFFFFF80002CBF7DD)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
 
If you would like some more information or access to the dump files, please write back asap. I will check back often. Google Chrome is my favorite browser and I dont want it to randomly crash like this again. Thank You in advance.2011-08-10
 
Edit: I also forgot to mention that after I restart my computer after the BSOD, when I open up google chrome again, I receive a message saying that "Your preferences can not be read". Also if I had any extensions installed at the time, they are all now gone.
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All Replies (8)
8/11/11
Original Poster
bobo265
I heard that there was a link to post the dump files, does anybody know anything about it?
8/13/11
Original Poster
bobo265
Ive tried to disable hardware acceleration in the adobe flash player and I tried to install the latest dev and canary builds, my PC still crashes with the same BSOD.
northstar26
11/3/11
northstar26
I have the same issue as of 3rd Nov 2011. Using version 15.0.874.106.
"your prefernces can not be read"
BSOD on exit.
Did you find a resolution or even get an answer of google.
Did you try microsoft?
I found this link :-
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/bsod-error-while-using-google-chrome-running/7dce562e-8030-4898-9ab7-25b813bc0de5
arcum
11/6/11
arcum
I am having the same problem - occasional hard crashes when closing chrome tabs that were playing flash (e.g. Youtube).
11/8/11
Original Poster
bobo265
Using process of elimination, I determined that the culprit was my vaio's built in webcam and/or its driver. It does not make much sense, but ever since i disconnected the webcam from the laptop's chipset, i have NEVER received another blue screen of death on this laptop
 
Im thinking that perhaps the driver for the webcam (Ricoh VGP-VCC8) was poorly written, and it interfered with adobe flash and/or Google chrome somehow.
 
There were no updated drivers available anywhere either.
xaanaax
12/20/11
xaanaax
I also get BSOD when I exit Google Chrome, I have got Windows 7 64 bit, 6GB DDR3, intel core 2 quad, SSD drive... That is so weird and annoying... Sadly I have to stop using it, good bye Chrome and welcome Opera:P
ACFusion
1/30/12
ACFusion
Got BSODed once, yesterday, while opening multiple Flash related tabs (YouTube). Got Win7 x64 on Phenom II, 4Gb DDR3 and HD6850 gpu.
jdramirez
2/6/12
jdramirez
I also got a BSOD while i was randomly browsing DeviantART too.
Im on my modified Windows XP on Lenovo ideapad
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