/chrome/community?hl=en
/chrome/community?hl=en
3/26/18
Original Poster
DJCarlson

Chrome keeps saying Establishing Secure Connection

This problem occurs on all websites using https (which is most websites now). It starts out with a brief showing of this message in the lower left corner but over a number of uses on various websites it gets to the point where it stays up longer (even after the page initially displays) and then I get a timeout error and can't reach any sites. Interestingly, sometimes the sites come up later, especially after I have brought the site up in another browser. I am on the Windows 10 preview release but it is now just about ready for release so should be just about final. I do not have this problem with Edge or Firefox, only Chrome, so Chrome must be doing something different. I am on Chrome 65.0.3325.181 (64-bit). Any thoughts about what to try? Thanks.
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All Replies (150)
Rochelle - Community Specialist
3/27/18
Rochelle - Community Specialist
Hi DJCarlson,

Thanks for posting in the Google Help Forum!

Could you please confirm if you face the issues even after you're signed into Chrome browser with your Google account on any other device? If yes, then please try the steps below:


  • Just to make sure we eliminate malware from the scenario, please follow the steps from this Help Article.

  • Download and run the Chrome Cleanup Tool to search for suspicious programs and offers to remove them.

  • Does the issue persist in incognito mode? (If it happens with a specific website/web page)

    • If this helps then temporarily disable your extensions to identify which one is causing the rendering problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.

  • Clearing cache and cookies can be useful.

  • Disable all the Firewall softwares you have installed / try on different Internet Network Provider.

  • (Backup your bookmarks by exporting them as an html file to your desktop or documents folder or other) then, try resetting the Chrome browser to see if that helps.


Keep me posted.

Regards,
Rochelle
3/27/18
Original Poster
DJCarlson
I do not understand your first question. Yes, I am signed into my Chrome browser on Windows 10. I am always signed into Chrome on my phone if that is the second part of your question.
I have checked for malware, run Chrome Cleanup Tool, tried incognito mode, cleared cache and cookies and reset Chrome. I use the default Windows 10 Firewall and can't change internet providers--which is unlikely to affect me as Firefox and Edge do not have these issues.

It seems strange to me that sometimes it loads a page but the Establishing Secure Connection remains up and it shows it is still loading for sometime after the page appears to be up. This is when it words slowly vs. timing out completely.

Chrome seems to work better in Incognito mode but it is hard to use as I depend on Lastpass for passwords and that is not available in that mode.The interesting thing about the problem is that they get worse the longer I use Chrome (less than a day but other than that hard to say how long).

Other thoughts?
Rochelle - Community Specialist
3/28/18
Rochelle - Community Specialist
Hi DJCarlson,

Thanks for the detailed reply.

What I mean by my first question is could you try access Chrome on a different(using same Google account) and see if the issue persists on it as well? Please try disabling all the extensions along with Lastpass you have to see if that makes a difference.

Also, please try connecting the device to any other WiFi or data connection to see the results.

Let me know how it goes.

Regards,
Rochelle
3/28/18
Original Poster
DJCarlson
In the first computer, did you mean to say a different computer? If so, Chrome works fine on a different computer. Disabling Lastpass and changing to WiFi from hardwired connection on my Windows 10 preview computer makes no difference. Something is different on this computer that only affects Chrome.
Bob Dealmeida
3/28/18
Bob Dealmeida
Hi DJCarlson
Sounds like your using a third party anti-virus.. If so disable "scan secure connections" or "scan SSL connections"..
That should fix the problem..

Bob 
3/28/18
Original Poster
DJCarlson
I am running Windows standard antivirus.
Bob Dealmeida
3/30/18
Bob Dealmeida
Hi DJCarlson

type chrome://net-internals in the search box and press enter
left side click on DNS 
right side click  Clear Host Cache
left side click   Sockets
right side click   Close Idle Sockets and Flush Socket Pools
close the tab and restart chrome..

Let me know

Bob
3/30/18
Original Poster
DJCarlson
It did not solve the problem but it seems to be somewhat mitigated now. By that I mean that sometimes I can get right to websites more frequently but periodically they still timeout first, but less frequently. In the past, it has degraded over time so I will give more feedback later. I have noticed that when I see the Establishing Secure Connection message, the Windows Service Host: Cryptographic Services service pops up in the top CPU users (with between 3 and 10% usage) and continues until the webpage pops up and the rotating icon on the toolbar stops. Which makes sense in that it is important for SSL, but why it takes so long is unclear. When I use Edge or Firefox, the same websites do not even cause the service to pop up at all, although I do see minor changes in the disk usage. Thanks for the suggestions. Any idea what causes the Cryptographic service to be in such demand?
3/31/18
Original Poster
DJCarlson
I have noticed that certain websites cause more problems. This product forum is bad as is the Washington Post. Both are almost unusable in Chrome but ok in Edge. It certainly has something to do with the Cryptographic Services as that is now my go-to point to find out what is going on. I tried to make this post on Chrome but it would not take my click on Reply. Come to find out, the service was running and after 10+ seconds was still going. No issue on Edge.
Google user
5/23/18
Google user
Have you resolved this issue? I am experiencing the same thing. :(
139 MORE
LarryLACa
2/11/19
LarryLACa
Good News! A Windows policy change to dis-allow user added Certificate Authorities and disable the security service area causing Chrome to stall, is available by modifying the registry.  This will work even if you don't have access to Windows policy tools: gpedit or Group Policy Management.

Download and double click the .reg file.  Requires admin permission.

See the main forum thread here for details and the .reg files
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