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2/9/15
Original Poster
Evan Bremer

Chrome Keeps Freezing when I open new tabs

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Okay, so lately for the past few weeks, every once in a while, chrome would just freeze.  This 99% of the time happens whenever I open a new tab.  The page loads and there's the little spinning loading circle in the tab, but then suddenly, the circle would just stop.  It'd still be there, but not moving.  All of chrome is frozen including my other open tab pages.  I'm unable to even switch to different tabs.  This freeze persists for a minute and then everything resumes like nothing ever happened.  Also, whenever i'm watching a video on youtube or netflix, when the freeze happens, the video pauses, but the audio is still going on.  With just Netflix, the freeze would happen repeatedly.

Solutions i've tried:
-Uninstalling and reinstalling
-deleting all addons and extentions, uninstalling then reinstalling
-delete the user data folder, then start chrome so that it makes a new folder with new data
The freeze still happens

This is a problem that only appears in Chrome and not any other browser for me.  Currently i'm going to be using Chrome Canary to see if the problem is the same there.
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2/9/15
Expert - Top Contributor (Alumni)
John Carlo Repol
Hello Evan Bremer!

Welcome to Google Chrome Help Forum and Thank you for posting! I'm sorry you've had such a bad experience. I'd like to try and help.

Have you tried to to uncheck: "Use hardware acceleration when available"? Also, type chrome://conflicts (Windows only) into your address bar. If you see any programs listed on this screen, please make sure to update those programs to their latest versions. Chrome will let you know if you need to update some programs.

Let me know if that works on you.

All the best,
John Carlo Repol

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2/9/15
Original Poster
Evan Bremer
Okay, i've done that.  So far no problems, but back in the past, when I did my fixes, it would take a while before the freezing would kick in, so i'm gonna give it a while.  If this can go a full day without freezing, i'll consider it fixed.  Thanks for the heads up.
2/9/15
Original Poster
Evan Bremer
Okay, it looks like a new issue has come up.  Now sometimes when I open a new tab, the browser still freezes up.  However, there are some differences now.  The little loading circle keeps spinning this time instead of stop moving and I am able to change tabs, but they too are frozen.  This has happened after I turned off Hardware Acceleration.  

Also, I check the chrome conflicts thing you mentioned and it said that there were no conflicts at all.

Another thing I should mention is that I have two computers.  An Asus tower and an HP Laptop.  This entire freezing issue, as far as I can tell, only happens on my Asus Tower.  
2/9/15
Original Poster
Evan Bremer
UPDATE!

I've also unstalled Chrome again and this time installed the 64-bit Beta of Chrome.  My system is 64-bit, so maybe it might work better, but i'm still getting the freezing issue, but I think the freeze takes just a little less time now.
2/9/15
Expert - Top Contributor (Alumni)
John Carlo Repol
Hello Evan Bremer!

Thank you for getting back and I am sorry if you're still having the same issue. You probably maybe a corrupted browser profile, try to create a new one here's how to do that:
  1. Go to the Start menu > Run.
  2. Enter one of the following commands in the text field, depending on your operating system.

    Chrome is installed to your local user profile:

    • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome
    • Windows Vista: %USERPROFILE%\AppData\Local\Google\Chrome

    Chrome is installed to your program files:

    • Windows XP/Vista/7/8 32-bit: %PROGRAMFILES%\Google\Chrome
    • Windows 64-bit: %PROGRAMFILES%\..\Program Files (x86)\Google\Chrome
  3. Click OK.
  4. Delete the Application folder. If you're having difficulty deleting this folder, check for active Google Chrome processes on your computer and end them. Here are a few ways to locate and shut down these processes:
    • Press Ctrl+Alt+Delete on your keyboard and click Task Manager. Click the Processes tab and end every process that includes "google" or "chrome" in its name.
    • Download a third-party program called Process Explorer at http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx. Use its Find menu to search for "Chrome/Application," then end all resulting processes.

    Now try deleting the Application folder again.

  5. Once the Application folder is deleted, try installing Google Chrome again.
Let me know if that works.

All the best,
John Carlo Repol
2/10/15
Original Poster
Evan Bremer
Okay, i've just now finished all that and reinstalled Chrome Beta 64-Bit.

I'm a bit confused as to how the process your suggested works.  I ask because when Chrome was done installing, I logged in again and it imported my account, settings, bookmarks, etc, all over again.  Was it supposed to forget all that and have me create a whole new chrome profile?

I just want to make sure i'm doing everything correctly.
2/10/15
Original Poster
Evan Bremer
UPDATES!!

Okay, so the freezing problem has not gone away at all.  I've tried various other fixes

-tried browsing as a guest with no synced data at all
-Used canary, the freezing happens there too.
-uninstalled and used revo uninstaller to delete all leftover files, reinstalled again

Since the freezing issue happens regardless whether i'm logged into chrome or not, and it happens no matter what version of chrome i'm running.  Is it possibly that this is an issue with my computer itself and not with chrome?  As I stated before, I have two computers.  One is this Asus tower and the other is an HP Laptop.  This freezing problem only occurs on my Asus Tower.

If so, i've linked my system information for both the Asus and the HP from my drive.
2/11/15
Original Poster
Evan Bremer
FINAL UPDATE!!!

I believe that this issues has been resolved.  As it turns out, it wasn't a problem with my computer or Chrome on it.  The problem was my ethernet cable.  I think it's just really old.  I'm running on wireless right now and so far, I haven't had any freezing problems.  That was the difference between my tower and my laptop.  My tower had a cable while my laptop was always wireless and it was the one that never ever froze.

Thank you so much for all your help.  You guys kept me going to try and fix this!!
 
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