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/chrome/community?hl=en
6/2/18
Original Poster
ian.c

reCAPTCHA v2 not working

for several months now I've had difficulty using recaptcha on Chrome or IE. I've cleared browsing history and reset settings, but just keep getting 'Your computer or network may be sending automated queries. To protect our users, we can't process your request right now. For more details visit our help page'. I don't know what else to try. Please reply in layman's terms as I'm not at all techie. Thanks
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Pearl - Community Specialist
6/3/18
Pearl - Community Specialist
Hi there, 

Thanks for posting on the Google Chrome Help Forum. 

I appreciate all your efforts in trying to fix the issue with Chrome. 


If the issue still persists, I'd suggest creating a new browser profile:

  • Exit Google Chrome completely.
  • Enter the keyboard shortcut Windows key+E to open Windows Explorer.
  • In the Windows Explorer window that appears enter the following in the address bar Windows Vista/ Windows 7/ Windows 8/ Windows 10:
  •     %LOCALAPPDATA%\Google\Chrome\User Data\
  • Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
  • Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.

If you wish, you can transfer information from your old user profile to your new one. However, this action is not recommended, since a part of your old profile may be corrupt. With that in mind, to transfer your old bookmarks, copy the "Bookmarks.bak" file from the "Backup default" folder to your new "Default" folder. Once moved, rename the file from "Bookmarks.bak" to "Bookmarks" to complete the migration. All other browser data will remain in the "Backup default" folder, but you won't be able to transfer it to your new profile.


Keep me posted.


Regards,

Pearl

6/5/18
Original Poster
ian.c
Please forgive my slow response. The problem was always intermittent, so I wanted to give it several tries before I confirmed that - yes, thank you, your suggestion to update Chrome has worked perfectly! I can't believe it was so easy after all the problems I've had. You are a star! Thanks so much 
Pearl - Community Specialist
6/5/18
Pearl - Community Specialist
Hi there, 

Awesome! I truly appreciate you taking the time to come back into the forum to let me know that this was resolved for you.


Reach out if you have any questions in the future. We're here to help.


Regards,
Pearl
6/28/18
Original Poster
ian.c

Dear Pearl,

 

Having resolved the issue for a few weeks, I now have the same problem. It's slightly different in that it's not telling me I have unusual traffic but it simply only offers street signs that do not work. I know from other forums that other people have the same issue.

 

I downloaded Chrome again, to no avail and cannot make the second solution that you offered work as it just takes me to Google or Bing.

 

Please help!

 

Thanks in advance

 


Pearl - Community Specialist
6/29/18
Pearl - Community Specialist
Hi there, 

Thanks for posting back. 

I'd suggest you to download and run Chrome Canary. It is the cutting edge developer version of Chrome that can be installed alongside Stable Chrome and share your observations.

Keep me posted.

Regards,
Pearl
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norma ines lopez
2/21/19
norma ines lopez
muy bueno me gusta
 
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