/chrome/community?hl=en
/chrome/community?hl=en
9/4/15
Original Poster
Google user

Unwanted programs affecting Chrome? Try the Chrome Cleanup Tool!

*Updated 7/28/2015*


If you notice Chrome behaving strangely (for example, showing you unusual startup pages, toolbars, or pop-up ads you can’t get rid of), it may be due to an unwanted program on your computer.  You may be able to fix the problem by downloading and running the Chrome Cleanup Tool (previously know as the Software Removal Tool). Think of this as a “factory reset” of Chrome. It removes programs that affect Chrome's behavior and offer to restore its original settings.


The Chrome Cleanup Tool looks for programs known to cause trouble for Chrome. These programs aren't typical cases of malware, so your antivirus or security software may not pick them up. The Chrome Cleanup Tool does not scan for all types of computer viruses. We're continuing to keep the tool updated and adding more unwanted software to the list.


Setting up & using the Chrome Cleanup Tool

The Chrome Cleanup Tool scans your computer for programs known to cause problems with Chrome, and then offers to remove them for you. To start:

  1. Visit the Chrome Cleanup Tool homepage.

  2. Click the Download button.

  3. Review the Terms of Service and Privacy Policy. To agree, click Accept and Download.


The Chrome Cleanup Tool will download to your computer.

  1. Open the Chrome Cleanup Tool. It will immediately start searching your computer for suspicious programs.
  2. A message will tell you how many programs were found, if any.
  3. Click Remove suspicious programs. Wait until you see the message "Removal complete." Some open applications may be closed in the process.
  4. Click Continue to quit the tool. (If your computer needs to reboot, the button will say Restart.)
  5. Chrome will automatically reopen, asking you to reset your browser settings. Click Reset.

**The Chrome Cleanup Tool is Windows-only (all versions) and you need to have admin rights to use it. The Chrome Cleanup Tool only scans Chrome files on your device, not your whole system. For Mac's we suggest you do a system scan with some other third party malware scanner that is trusted (avast, malwarebytes, etc.). To learn more, please visit our Chrome Cleanup Tool help page


Feel free to ask questions below in a new thread!!


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All Replies (456)
Jye Ramirez
9/11/14
Jye Ramirez
Awesome!!
Dinsan_
9/11/14
Dinsan_
Cool :)
I am hoping that it is ok to write a blog post about this!
TheGodParticle
9/12/14
TheGodParticle
Awesome :)
Sue Becker
9/12/14
Sue Becker
And for Macs?  We have a school building full of Chrome books and Macs running Chrome.  On the Macs (10.9.4, 10.6.8 and more every  minute), Chrome crashes on launch.  I have uninstalled it and reinstalled.  I found the suggestion to change the "Default" folder and that didn't work either.  The only thing that works is downgrading to a really old version I have on a backup disk.  This effected 2 6.8 computers yesterday and now more and more people are coming to me with their computers crashing Chrome.  Our building rests on a Chrome platform.  Please help!
John Carlo Repol
9/12/14
John Carlo Repol
This makes my chrome performance even better. :)
Myskin
9/14/14
Myskin
Good idea, my chrome is clean at the moment but good to know
Suleman Tahir
9/14/14
Suleman Tahir
I am having trouble. It downloads on my Sony Xperia-Z android cellphone but "can't open file" comes on. Tried twice. Hu hu hu
 
TheGodParticle
9/14/14
TheGodParticle
Suleman,
This SRT is only for computer and not for android devices.
Suleman Tahir
9/14/14
Suleman Tahir
Thanks Gokul.
Tufan Tabak
9/17/14
Tufan Tabak
hi, 

thank you. it did help, however that "alldaysavings" pop-up type adv. still coming up.
i am banging my head against the wall, software isn't found on the program list, 
so i can un-install it. but it is there.  its like a ghost in hiding, only comes up all the time.

there is gotta be a way to get ride of this, it is slowing down the internet activity big time 
not to mention that it is VERY annoying..

PLEASE HELP.... :)
445 MORE
Venus M
10/2/15
Venus M
Makes or did it make it better?

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