/chrome/community?hl=en
/chrome/community?hl=en
9/24/15
Original Poster
soccerguy12093

How do I eliminate this malware from my Google Chrome browser?

About a month ago I noticed some malware in my google chrome browser. After trying over four different programs to detect malware or viruses on my computer, they all came up empty with finding any issues. I also tried my other browsers, Safari and Firefox, and noticed no malware on those browsers. I've installed and uninstalled my chrome browser and that has made the issue go away for a a few days each time, but then it always comes back. I'm confused as to where the malware could be because this doesn't happen when I use my chrome idea on another computer but how does it keep coming back after I uninstall and reinstall the program?

This malware doesn't come up on every page. It comes up on sites like amazon, any site that is selling something, and select forums. Little popups within the page come up with 'related' products and services. In addition to those types of popups, there are also popups that come up with telling me various versions of 'my computer is not secure click this link to find out more and buy our product'. Photos are attached.

On top of certain popups coming up on select pages, sometimes just randomly, and sometimes directly after I click something, a new tab will open with some type of advertisement from a bogus site to buy a product to eliminate my malware.

On the bottom of the popups they say they are powered by 'VNP Apps' or 'Ads by RightCoupon'. When I search VNP Apps the only results I get are bogus sites that say to to buy their product to eliminate the malware, there are no currently no public resources I'm aware of that are available to help me with my specific issue


I am currently running on OS X Yosemite 10.10.5 and version 45.0.2454.99 (64-bit) of Google Chrome if that is helpful.


I also see that in options for what version of chrome I'm using- there are options for a version 46 and 47, but I downloaded the newest google chrome browser from this link and I only got version 45. Is there a chance there is a fix for this issue in a future version of chrome?
Community content may not be verified or up-to-date. Learn more.
All Replies (8)
Benjamin Perlmutter
9/25/15
Benjamin Perlmutter
Hello Soccerguy  - Welcome to the Chrome Help Forum!

I recommend you try this:  http://malwaretips.com/blogs/remove-mac-os-x-virus/

Let me know your results or if you have questions.

-Benjamin

Benjamin Perlmutter
9/25/15
Benjamin Perlmutter
Soccerguy - Hi I haven't heard back from you so I just wanted to check in, did the link I posted above help with the issue of malware on your mac?

-Benjamin
mwhite623
9/28/15
mwhite623
Hey Benjamin.. I have the same problem but on PC.. What would you suggest I use to rid my system of this? I did the same thing... uninstalled chrome, other browsers on PC work fine, no extension or program I can uninstall.

Thanks!
Benjamin Perlmutter
9/28/15
Benjamin Perlmutter
mwhite - For your windows pc, I recommend you install and run these programs Chrome Cleanup Tool and MalwareBytes

Let me know your results or if you have questions.

-Benjamin

9/30/15
Original Poster
soccerguy12093
Hi Ben, I didn't want to reply until giving it some time to come back but so far so good! I considered that step when was first looking into fixing the issue but didn't want to lose my history/extensions/bookmarks and am glad reseting the settings didn't do any of those things! Thanks
Benjamin Perlmutter
9/30/15
Benjamin Perlmutter
Soccerguy - Good to hear back from you!

Happy to hear that you are running smoothly again. What exactly fixed the issue?

-Benjamin
9/30/15
Original Poster
soccerguy12093
Simply resetting the settings exactly you instructed
Clay Montgomery
10/1/15
Clay Montgomery
Nice... finally found some mention of this Adware that's not some BS fake blog trying to make commissions selling different removal tools.

My description could easily read as a duplicate of Soccerguy's. About a month ago for me, too. Except that this Adware infected my PC first. Then, I believe through the Chrome Sync feature, it got into my Chrome browser on my MacBook Pro. I have tried 3 or 4 different Malware scanning and removal tools. The best one is supposed to be MalwareBytes Anti-Malware. None of them find anything.

I can sometimes get it to go away by resetting Chrome to defaults but I think the Sync is what keeps bringing it back. I can also force close Flash Player and that seems to work for awhile but I think Flash eventually restarts itself when a page loads a Flash component or video. I could be wrong about that but the point is, it always comes back.

For a while there it always showed VNPApps Ads in the corner of every ad that pops up and sometimes that can be 4 or 5 ads on one page. Some of the ads are videos with sound so it can be very distracting and annoying. Then about a week ago I noticed some of the ads now show Ads by le. I still see VNPApps Ads, too, but now both.

I feel like I have tried everything on both my PC and my MacBook Pro. This Adware only affects Chrome. I run Firefox and Chrome on both platforms and on my PC I always have Firefox and Chrome side by side. The ads never show up in Firefox.

After weeks of searching and, like Soccerguy, only finding bogus sites that say they tell you how to remove this thing but all are only there to recommend removal software like Spy Hunter and their links are going to give them a commission. Their instructions start off by telling you to remove the extension first. This Adware is not from an extension. I have tried disabling ALL my Chrome extensions, then resetting Chrome, then closing it and relaunching it. The VNPApps always come back.

If the tech guys at Google (Chrome dept) can't figure this thing out soon I'm afraid I will have to uninstall Chrome for good and go with just Firefox.

EDIT:  I just remembered something that might be important to the powers that be who are hopefully trying to helps us out with this Adware. I have noticed that the ads will not work if you're on a secure site. If you see https:// in the URL box then you should not see any VNPApps Ads popping up. Something about a secure certificate on a site is preventing this Adware from working. I'm not a developer so I don't have a clue but maybe someone can use that fact to determine how to stop this annoying thing.

Were these replies helpful?
How can we improve them?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.