Original Poster

Google chrome has stopped working

hi there,
I keep getting an error message every time I try to open google chrome, saying Whoa! Google Chrome has crashed...etc. I've tried downloading it again, to no avail. I don't have the camera software you list in earlier postings, and also can't open it to check the version or type in the crash info in. I'm using mozilla to type this. Can you help?
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John Carlo Repol
John Carlo Repol
Hello Laurasss!

Welcome to Google Chrome Help Forum! I'm sorry you've had such a bad experience. I'd like to try and help.

Have you tried to check if there's an out-of-date software programs that you've downloaded on to your computer? Sometimes it might cause conflicts on Chrome. These conflicts might cause Chrome to crash, hang, or stop rendering webpages (you may see blank pages or "Aw, snap!" errors).

If you are seeing these symptoms, type chrome://conflicts (Windows only) into your address bar. If you see any programs listed on this screen, please make sure to update those programs to their latest versions. You could also try Software Removal Tool . This application will scan and remove software that may cause problems with Chrome.

Let me know if that works.

All the best,


rent me
rent me
Hi All,

If you have windows Vista and CyberLink You Cam is in your system then that might be the case. In my case it did work.

Uninstall the CyberLink YouCam and Reinstall it from its website or just update it here: http://www.cyberlink.com/downloads/support/youcam/patches_en_US.html

I'm really glad this will be really helpful for some of you!


Sarah Dee was the person who shared this information. Thanks Sarah Dee.
Dennis Cary
Dennis Cary
Hi John Carlo,
This started on my machine this morning.  Try to start chrome and immediately get the windows pop up error message: "Google Chrome has stopped working.  Windows is checking for a solution to the problem."  Then it's replaced by a dialog box that says, "Google Chrome has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  [Close Program]"  

I have uninstalled/reinstalled chrome.
I have run the Software Removal Tool (nothing found)


John Carlo Repol
John Carlo Repol
You may try to create a new browser profile, here's how:
  1. Exit Google Chrome completely.
  2. Enter the keyboard shortcut Windows key  +E to open Windows Explorer.
  3. In the Windows Explorer window that appears enter the following in the address bar.
    • Windows XP%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
    • Windows Vista/ Windows 7/ Windows 8%LOCALAPPDATA%\Google\Chrome\User Data\
  4. Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
  5. Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.

If you wish, you can transfer information from your old user profile to your new one. However, this action is not recommended, since a part of your old profile may be corrupt. With that in mind, to transfer your old bookmarks, copy the "Bookmarks.bak" file from the "Backup default" folder to your new "Default" folder. Once moved, rename the file from "Bookmarks.bak" to "Bookmarks" to complete the migration. All other browser data will remain in the "Backup default" folder, but you won't be able to transfer it to your new profile.

Let us know how it goes.

Dennis Cary
Dennis Cary
John, the renaming of the "Default" folder to "Backup Default" didn't work...Chrome still crashes on startup ("Program stopped working")

I'm on Windows 8.1; IE is working, chrome is dead :-(

John Carlo Repol
John Carlo Repol
Hello Dennis!

Do you still remember the last program you've install before Chrome had this issue? It is possible that some program you've installed causes the problem. Hope to hear it back from you.

A duplicate Visual  C++ 2010 Redistributable install.
I removed it and Chrome started working again.

I removed a bunch of stuff since the last known good run of Chrome, but that is what did it.

For what it is worth.


Negeen E.
Negeen E.
Hey Internet Folk!!

I think it's important that you try to see if this is a malware issue, which it likely is. 

If you've already tried the Chrome Cleanup tool with no luck then you should try a third party malware cleaner that you trust. Do your research on Malwarebytes and Avast! and similar softwares and decide which you feel comfortable with using.

Since this is a thread about an issue in an older version of Chrome, if you've tried these solution and are still having this problem, then please, start a new thread so someone from the Chrome team can help you!

Happy interneting :)
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