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Fix "Aw, Snap!" page crashes and other page loading errors

You're getting the "Aw, Snap" error instead of a webpage because Chrome is having problems loading.

Page loading error codes and issues

The following error codes mean there’s a problem opening the page.

  • "Aw, Snap!": Chrome is having problems loading the page.
  • ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
  • ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
  • ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
  • ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
  • ERR_CONNECTION_REFUSED: The page didn't let Chrome connect.
  • ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
  • ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
  • ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
  • BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

You might also see one or more of these issues:

  • A site can't be reached.
  • A website won't open.
  • An HTTPS site won't open.
  • A photo won't load.
  • A new tab won't load.

To fix, follow the troubleshooting steps below.

 

To fix an error, try the fixes below.

Reload the page

Usually, you can reload the page to fix the error.

At the top left, click Reload Reload.

If that didn't work...

Step 1: Check your internet connection

Make sure your computer's connected to Wi-Fi or a wired network.

Try reloading the tab with the error.

Step 2: Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

  1. On your computer, open Chrome.
  2. At the top right, click More More and then New Incognito window.
  3. In the Incognito window, try opening the page. If it opens, clear your cache and cookies.

Clear your cache and cookies

  1. At the top right, click More More and then More tools and then Clear browsing data.
  2. At the top, select beginning of time.
  3. Select Cached images and files and Cookies and other site data. Deselect the other types of data.
  4. Click Clear browsing data.
  5. Try reloading the tab with the error.

Step 3: Close other tabs, extensions, & apps

Your device may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

  1. Free up memory:
    • Close every tab except for the one that’s showing the error message.
    • Quit other apps or programs that are running, and pause any app or file downloads.
    • Uninstall unnecessary extensions from Chrome. At the top right, click More More and then More tools and then Extensions. Next to extensions you don't use, click Remove Remove.
  2. Try reloading the tab with the error.

Still not working?

Step 4: Restart your computer

Programs or apps sometimes stop a page from loading.

  1. Restart your computer.
  2. Try loading the page again.
Step 5: Update Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. On the left, click About Chrome. You may need to click Menu Menu first.
  4. Chrome will check if there's an update available. You might have to wait a few seconds to see it.
    • If there's an update, you'll see an option to click Relaunch. After relaunching, try reloading the tab with the error.
    • If there are no instructions, your version of Chrome is up-to-date.
Step 6: Check for unwanted software

If you're on Windows, use the Chrome Cleanup Tool to find and remove unwanted software.

If you're on a Mac or Linux computer, see our suggestions for spotting and getting rid of unwanted software.

After removing unwanted software, try reloading the tab with the error.

Get extra help

  • If other sites open normally but one site is crashing, that site might be causing the problem:
  • Get help from experts in the Chrome Help Forum.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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