Fix issues with saved info

You can save your contact, payment and sign-in info to Chrome. If something doesn't work when you let Chrome remember your info, try these fixes.

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under 'Passwords and forms', click AutoFill settings.
  5. To the right of an incorrect item, click More More and then Edit.
'Login not secure' or 'Payment not secure' error
If you see a 'Login not secure' or 'Payment not secure' message, look at the security status:
Chrome doesn't offer to save a password
If you've told Chrome to save a password but it's not appearing, try these steps:
  1. On your computer, open Chrome.
  2. Sign in to a website.
  3. If you aren't automatically asked to save your password, to the right of the address bar, click Key Key and then Save.

If you're on mobile or you don't see the Key icon, delete your password and try signing in again.

Saved Google Pay card doesn't appear in Chrome
If you want your cards from Google Pay to appear in Chrome, turn on your sync settings and turn on Credit cards and addresses using Google Pay.
Transaction didn't go through

Check the CVC number that you entered. (It's usually on the back of your credit card. On American Express cards, it’s on the front).

If the CVC is correct, check with your bank or credit card company.

Unrecognised $0 or $1 charge on your credit card
Google Pay confirms that your credit card is valid with a temporary $0 or $1 charge. It will disappear after one to seven working days, depending on your bank.
Chrome doesn't suggest my saved cards
Click on the text field for your credit card. You'll see a list of your saved cards.
If you still don't see suggestions, Chrome might not be able to save your credit card because the website split the payment form into multiple parts.
Chrome doesn't offer to save a credit card
If the website splits the payment form into multiple parts, Chrome might not be able to save your credit card.
Instead, use your card by adding it to Google Pay:
  1. Go to payments.google.com.
  2. Select Payment Methods and then Add payment methods.
Change or delete saved information
You can edit your information that's saved to Chrome. 
Stop offering to save information
If you never want to save your info to Chrome, you can turn off the prompt:

Still need help with filling in credit card info?

Contact Google Pay support

Related articles

Chrome author Jess

Jess is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?