Fix issues with passwords
Chrome doesn’t offer to save your passwords
- On your computer, open Chrome.
- Enter your info on the website you want to save the password for.
- To the right of the address bar, click Password
Save.
If you don't see the Key icon, delete your password and try to sign in again.
Edit or delete your saved passwords
- On your computer, open Chrome.
- At the top right, click Profile
Passwords
.
- To edit or delete a saved password, click More
Remove or Edit password.
Stop Chrome from offering to save your passwords
- On your computer, open Chrome.
- At the top right, click Profile
Passwords
.
- Turn off Offer to save passwords.
Chrome doesn't suggest your saved passwords
Click on the text field for your password. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
You can look up your saved info by following these steps:
- On your computer, open Chrome.
- At the top right, click Profile
Passwords
.
- To the right of the website, click Preview
.
Fix issues with payment & contact info
Chrome doesn't offer to save your payment or address info
- Go to pay.google.com.
- Add your info:
- Payment method: Select Payment Methods
Add payment methods.
- Address: Select Address
Add addresses.
- Payment method: Select Payment Methods
- On your computer, open Chrome.
- At the top right, click Profile
Payment methods
or Addresses and more
.
- Add, edit, or delete info:
- Add: Next to "Payment methods" or "Addresses," click Add.
- Delete: To the right of the card or address, click More
Remove.
Edit your saved payment info
If your saved payment info isn’t right, you can edit your info in Chrome.
- On your computer, open Chrome.
- At the top right, click Profile
Payment methods
or Addresses and more
.
- To the right of an incorrect item, click More
Edit.
If your payment method is saved in Google Pay, you may have to link out to Google pay or change your info at pay.google.com.
Stop Chrome from offering to save your payment info
If you don't want to ever save your info to Chrome, you can turn off the prompt:
- On your computer, open Chrome.
- At the top right, click Profile
Payment methods
.
- Turn off Save and fill payment methods.
Chrome doesn't suggest your saved payment methods
Click on the text field for your payment method. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
You can look up your saved info by following these steps:
- On your computer, open Chrome.
- At the top right, click Profile
Payment methods
.
Fix payment errors
If you’re having issues buying something online, it could be an issue with your card or the site.
Unrecognized $0 or $1 charge on your credit card
Google Pay confirms that your credit card is valid with a temporary $0 or $1 charge. It will disappear after 1 to 7 business days, depending on your bank.
"Login not secure" or "Payment not secure" error
If you see a "Login not secure" or "Payment not secure" message, look at the security status:
Not secure: We suggest that you don't enter sensitive details, like passwords or credit cards. You can try to visit a more secure version of the site.
Dangerous: We suggest you don't enter any private or personal information on this page. If possible, don't use the site. Learn more about dangerous sites.