Fix issues when you install Chrome

If you install an application for the first time and you get one of these errors, report this issue in the Chrome Help forum.

If you get an error after you install an app:

1. Go to Microsoft Fix It.
2. Select Download.
3. Run the program.
   • To fix the problem, follow the instructions.

Can't connect because of firewall, antivirus software or proxy

To fix the error, add the firewall, antivirus software or proxy to your security software's exceptions list. If you use Windows Firewall:

1. On your computer, select the Start menu.
   • The Windows logo for the Start menu varies depending on the version of your device.
2. Open the Windows Settings app.
3. In the 'Find a setting' search box, enter Firewall.
4. Select Allow an app through Windows Firewall Change settings Allow another app.
5. Select Browse.
6. At the top, in the Browse window, enter %ProgramFiles(x86)%\Google\GoogleUpdater.
7. Find and select the folder with the highest number.
8. Select updater.exe Add.

If you use other firewall software, to learn how to add it to your exceptions list, go to the software company's website.

If you can't connect because of unsupported proxy server

Check if you're on a supported proxy:

• Negotiate authentication scheme, which includes Kerberos and NTLM.
• Proxies with 'integrated authentication', if the person is allowed to use that proxy.

1. On your computer, switch out of S mode.
   • To learn about S mode and how to install Chrome, go to Microsoft Help Centre.
2. For Chrome, download the installation file.
3. If prompted, select Run or Save.
4. If you select 'Save' to start installation, double-click the downloaded file.
5. Start Chrome.
   • A Chrome window opens after everything is done. You can make Chrome your default browser.

Your system disk is full. To fix, free up space on your system disk (usually disk C).

If you get the 'OS not supported' error, it may be because the installer doesn't support your operating system.

Check if your operating system is currently supported.

Your computer already has Chrome installed. The version of Chrome that you already have will launch.

If you want to use a different version of Chrome:

1. Uninstall the current Chrome app.
   • Learn how to uninstall Chrome.
2. Download and install the new version.
   • Learn how to download and install Chrome.

If you're not an administrator, follow the steps to download and install Google Chrome.

If you have questions or are experiencing issues, contact your system administrator.

Learn more about how to fix most installation errors.

If you have issues when you install Chrome on your computer, you may find these errors:

• Error 4: A newer version of Chrome is already present on the computer.
• Errors 7, 12, 13, 35, 57, 102, 103: The installation failed for unknown reasons.
• Error 31: Couldn't reinstall Chrome.

Step 1: Check if your computer has enough space

If there's not enough space on your computer for Chrome, you might run into a problem.

1. To free up hard drive space, delete unnecessary files, such as:
   • Temporary files
   • Browser cache files
   • Old documents and programs
2. From google.com/chrome, download Chrome again.
3. Reinstall Chrome.

Step 2: Turn off your antivirus software

Some antivirus software can prevent Chrome from installing on the computer.

1. Turn off your antivirus software.
2. From google.com/chrome, download Chrome again.
3. Reinstall the Chrome.
4. Turn on your antivirus software.

If you can't install Chrome with your antivirus software turned off, you need to upgrade your antivirus software.

Step 3: Download Chrome again

1. From google.com/chrome, download Chrome again.
2. Reinstall Chrome.

If you can't complete these steps, contact your system administrator.