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Adobe Flash isn't working

If Adobe Flash isn't working or you see the following error messages, try the troubleshooting steps below.

  • Adobe Flash has been blocked because it is out of date
  • Couldn’t load plugin
  • The following plugins were blocked on this page

If you're using a mobile device, Flash won't work on Chrome.

Step 1: Turn on Adobe Flash Player

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Show advanced settings.
  4. Under "Privacy," click Content settings.
  5. Under "Flash," choose "Ask first before allowing sites to run Flash."
  6. At the bottom, click Done.

If you choose to have websites ask, but you don't see a prompt when you visit a webpage, follow these steps:

  1. To the left of the web address, click the icon you see: Lock Lock, Info Info, or Dangerous Dangerous.
  2. Next to "Flash," click the Arrows .
  3. Select "Always allow on this site."
  4. Reload the webpage.

Step 2: Update Adobe Flash Player

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://components and press Enter.
  3. Under "Adobe Flash Player," click Check for update.
  4. Go back to the page with the Flash content. If it doesn't load automatically, at the top left, click Reload Reload.

Step 3: Make sure Chrome is up-to-date

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

Having problems updating Chrome? Learn how to fix Chrome update problems.

Step 4: Install Flash Player from Adobe's website

  1. On your computer, open Chrome.
  2. Go to http://www.adobe.com/go/chrome.
  3. Under "Step 1," select your computer's operating system.
  4. Under "Step 2," choose the option that lists "PPAPI."
  5. Click Download now, and follow the steps to install Adobe Flash Player.

Info for administrators

Critical vulnerabilities are regularly found in Adobe Flash Player, and are quickly used in exploit kits. Learn more about Adobe's security.

Update Chrome to the latest version across your organization, and set up support for Flash. We recommend allowing Chrome to automatically update in the future.

If you turned off updates, content might be blocked if the version of Flash isn't safe. If that happens, people will be prompted to update Chrome. You can prevent the prompt by using the AllowOutdatedPlugins policy, but we recommend updating Chrome to the latest version instead.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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