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Adobe Flash isn't working

If Adobe Flash isn't working or you see that the following error messages, try the troubleshooting steps below.

  • Adobe Flash has been blocked because it is out of date
  • Couldn’t load plug-in
  • The following plug-ins were blocked on this page

If you're using a mobile device, Flash won't work on Chrome.

Step 1: Turn on Adobe Flash Player

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Show advanced settings.
  4. Under 'Privacy', click Content settings.
  5. Under 'Flash', choose 'Ask first before allowing sites to run Flash'.
  6. At the bottom, click Done.

If you choose to have websites ask, but you don't see a prompt when you visit a web page, follow these steps:

  1. To the left of the web address, click the icon you see: Lock Lock, Info Info or Dangerous Warning.
  2. Next to 'Flash', click the Arrows .
  3. Select 'Always allow on this site'.
  4. Reload the web page.

Step 2: Update Adobe Flash Player

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://components and press Enter.
  3. Under 'Adobe Flash Player', click Check for update.
  4. Go back to the page with the Flash content. If it doesn't load automatically, at the top-left, click Reload Reload.

Step 3: Make sure that Chrome is up to date

  1. On your computer, open Chrome.
  2. At the top-right, click More More.
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

Having problems updating Chrome? Find out how to fix Chrome update problems.

Step 4: Install Flash Player from Adobe's website

  1. On your computer, open Chrome.
  2. Go to http://www.adobe.com/go/chrome.
  3. Under 'Step 1', select your computer's operating system.
  4. Under 'Step 2', choose the option that lists 'PPAPI'.
  5. Click Download now, and follow the steps to install Adobe Flash Player.

Info for administrators

Critical vulnerabilities are regularly found in Adobe Flash Player, and are quickly used in exploit kits. Find out more about Adobe's security.

Update Chrome to the latest version across your organisation, and set up support for Flash. We recommend allowing Chrome to automatically update in the future.

If you turned off updates, content might be blocked if the version of Flash isn't safe. If that happens, people will be prompted to update Chrome. You can prevent the prompt by using the AllowOutdatedPlugins policy, but we recommend updating Chrome to the latest version instead.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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