If a YouTube video, Facebook game or other media isn't working, try the steps below to fix it.
These steps can help for:
- A video or game that won't load
- A video or game that's blank
- A grey box that shows instead of a video or game
- Chrome freezes or crashes while loading a video or game
Important: As of 2021, Adobe has ended support for the Flash Player plug-in. Flash content, including audio and video, will no longer play back in any version of Chrome.
Visit the Chrome blog to find out more.
Step 1: Turn on JavaScript
Some media needs JavaScript. YouTube videos, for example, won't run without JavaScript.
- On your computer, open Chrome .
- At the top right, click More Settings.
- Click Privacy and security Site settings.
- Click Javascript Sites can use Javascript.
- Go back to the site with the video or game. At the top left, click Reload .
Step 2: Check your extensions, plug-ins, cache and cookies
Some video or game issues are caused by Chrome extensions, plug-ins, or something saved in your cache or browser data.
- On your computer, open Chrome.
- At the top right, click More New incognito window.
- In the incognito window, go to the site with the video or game.
- Close the incognito window and go back to a normal Chrome window.
- Click More More tools Extensions.
- Turn off all of your extensions.
- Go to the site with the video or game. At the top left, click Reload .
If the video or game works, test each extension individually:
- Turn on one extension.
- Go to the site with the video or game. At the top left, click Reload .
- If the video or game plays, try the next extension.
- When you find the extension that's causing the problem, click Remove.
If the video or game doesn't work, you can turn your extensions back on and clear your browsing data. Clearing your browsing data will delete some of your settings for websites. Find out more about clearing your browsing data.
- At the top right, click More More tools Clear browsing data.
- In the box that appears, at the top, choose a time, like Last hour or Last 24 hours. To delete everything, select All time.
- Select Cached images and files and Cookies and other site data. Deselect any other types of information that you don't want to remove.
- Click Clear browsing data.
- On your computer, open Chrome.
- At the top right, click More Settings.
- On Chromebook, Linux and Mac: Click Reset settings Restore settings to their original defaults Reset settings.
- On Windows: Click Reset and cleanup Restore settings to their original defaults Reset settings.
- Go back to the site with the video or game. At the top left, click Reload .
Step 3: Update Chrome
Videos and games sometimes need the latest version of Chrome.
- On your computer, open Chrome.
- At the top right, click More .
- Click Update Google Chrome. If you don't see this button, you're on the latest version.
- Click Relaunch.
- Go back to the site with the video or game. At the top left, click Reload .
Step 4: Reset Chrome settings
- On your computer, open Chrome.
- At the top right, click More Settings.
- Click Reset settings Restore settings to their original defaults Reset settings.
- Go back to the site with the video or game. At the top left, click Reload .
Learn more about resetting your Chrome settings.
Step 5: Reset your Internet connection
Your Internet network could be causing problems with the video or game.
- Turn off your computer.
- Unplug your modem. If your wireless router is a separate device, unplug it too.
- Wait for about one minute.
- Plug in your modem and wait until all the lights have stopped blinking. If your wireless router is a separate device, plug it back in and wait until all the lights have stopped blinking.
- Turn on your computer.
- Go back to the site with the video or game. At the top left, click Reload .