Search
Clear search
Close search
Google apps
Main menu

Fix problems with Chrome sync

If you see a sync error or if new changes aren't showing up on your other devices, you can take steps to fix the problem.

If your startup page, homepage, or search engine has suddenly changed, you might have unwanted software. Find out how to find and remove malware from your computer and get your settings back.

Fix a sync error

  1. On your computer, open Chrome.
  2. At the top right, click the button with your name.
  3. Under "Sync isn't working," follow the instructions.

You don't see a sync error

If your bookmarks, search history, or other browsing data aren't syncing properly, but you don't see an error message, try the troubleshooting tips below.

1. Sign in to Chrome again

If you updated your Google Account recently, you might need to sign in again to fix the problem.

  1. On your computer, open Chrome.
  2. At the top right, click the button with your name or People People.
  3. Click Sign in to Chrome.
  4. Sign in with your Google Account.
    • If you set up a sync passphrase on one device, enter the same passphrase on all your devices. If you forgot your passphrase, reset sync and create a new one.

If you're already signed in, or you signed in and you still can't sync, move on to Step 2.

2. Remove your Google Account from Chrome, then add it back
  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the top, under "People," click Sign out.
  4. Don't check the box next to "Also remove your existing data from this device."Click Sign out.
  5. Close and quit Chrome completely, then re-open Chrome.
  6. Sign in to Chrome.
    • If you set up a sync passphrase on one device, enter the same passphrase on all your devices. If you forgot your passphrase, reset sync and create a new one.
3. Update Chrome

If you're on an older version of the browser, Chrome sometimes has difficulty syncing. Update to the newest version of Chrome.

Chromebook users: Talk to your administrator

If you're using a Chromebook at work, school, or another group, your organization might change some of your sync settings. If you have problems, contact your administrator.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.