Fix Chrome if it crashes or won't open

If Google Chrome crashes, freezes or won’t start at all, you might see one of these messages:

  • Proxy error in Google Chrome:
    • err_connection_reset_chrome

  • This web page is not available:
    • err_connection_closed
    • err_connection_failed

If a specific page won't work, you can try to fix page loading problems.

First: Try these common Chrome crash fixes

Close other tabs, extensions and apps

Your computer may have run out of memory, and can't load the site whilst also running your apps, extensions and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Quit other apps or programs that are running.
  • Pause any app or file downloads.
  • Uninstall extensions that you don't need. Learn how to uninstall extensions.

On the tab with the error, try reloading.

Restart Chrome
  1. Quit Chrome and re-open it:
    • Windows: Press Ctrl + q.
    • Mac: Press ⌘ + q.
  2. Try loading the page again.
    • Tip: You can reopen any tabs that were open before:
      • Windows: Press Ctrl + Shift + t.
      • Mac: Press ⌘ + Shift + t.
Restart your computer

Programs or apps sometimes get in the way of a page loading correctly.

  1. Restart your computer.
  2. Try loading the page again.

Next: Troubleshoot Chrome crash problems

Check for malware

If you're on Windows, use the Chrome Clean-Up Tool to find and remove unwanted software.

If you're on a Mac or Linux computer, see our suggestions for spotting and getting rid of unwanted software.

Open the page in another browser

To work out whether this is a problem with the web page or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.

If it works in another browser, try the steps below:

  1. Uninstall and reinstall Chrome. There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to tick the box to delete browsing data. Then reinstall Chrome.
  2. Uninstall and reinstall extensions. One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.
  3. Fix hardware acceleration issues. There could be a problem with how your computer's hardware works with Chrome. To fix this:
    1. Open More More and then Settings.
    2. At the bottom, click Advanced.
    3. Under 'System', turn off Use hardware acceleration when available.
    4. Restart Chrome.

If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.

Fix network issues and report website problems

If the page didn't load in another browser, it could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know that you've been having problems loading the web page.

Fix problem apps (Windows computers only)

Some apps might stop Chrome from working properly.

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under 'Reset and clean up', click Update or remove incompatible applications.
    • If you don’t see this option, there isn’t a problem application.
  5. Decide if you want to update or remove each app in the list.
    • Open your computer’s app store and look for an update. If you don't see an update, check the app's site for more information.

Fix problems if Chrome won't open at all

Check to see if Chrome is already open

Chrome might already be running in the background on your computer. To see if Chrome's open and force quit, follow the steps below for your operating system.

Windows

  1. Press Ctrl + Alt + Delete.
  2. Click Start task manager.
  3. Under 'Processes', look for 'Google Chrome' or 'chrome.exe'.
  4. Click it, then click End process

Mac

  1. Press ⌘ + Option + Esc
  2. Look for 'Google Chrome'.
  3. Click it, then click Force quit.
Adjust your antivirus and check for malware

It's possible that either your antivirus software or unwanted malware is preventing Chrome from opening.

To fix, check if Chrome was blocked by antivirus or other software on your computer.

Next, learn how to get rid of problematic programs and block similar ones from getting installed in the future.

Restart your computer
A program or process currently running on your computer might be causing problems with Chrome. You can restart your computer to see if that fixes the problem.
Uninstall and reinstall Chrome 
If the above solutions didn't work, we suggest that you uninstall and reinstall Chrome. Uninstalling and reinstalling Chrome can fix problems with your search engine, Flash, pop-ups, updates or other problems that might have prevented Chrome from opening. 
 

Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in the Chrome Help Forum.

Chrome author Jess

Jess is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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