Repair Chrome if it crashes or won't open

You could be having problems with Google Chrome if it keeps crashing, freezes and stops working, or if it won't start at all. You can fix the following errors:

  • My webpage isn't loading
    • err_connection_refused
  • Proxy error in Google Chrome
    • err_connection_reset_chrome

  • This webpage is not available
    • err_conenction_closed
    • err_connection_failed
    • err_connection_refused
    • err_connection_reset
    • err_connection_timed out

Try the tips below to fix the problem or figure out what's causing it.

If a specific page won't work, you can try to fix a page that's opening slowly or not loading at all.

First: try these common Chrome crash fixes

Close other tabs

Your computer might not have enough memory available to load the site. Computers rely on memory to run websites, apps, extensions, and programs. Low memory can cause them to run slowly or stop working.

Close every tab except for the one that's showing an error or loading error message, then try reloading that tab.

Restart Chrome


  1. Quit Chrome and reopen it:
    • Windows: Press Ctrl+Q.
    • Mac: Press Command+Q.
  2. Try loading the page again.

Tip: If you're on a computer, you can also reopen any tabs that were open before:

  • Windows: Press Ctrl+Shift+T.
  • Mac: Press Command+Shift +T.

Mobile device:

  1. Open your app launcher:
    • iPhone and iPad: Double-click the home button.
    • Android: Touch the square tab at the bottom of the screen.
  2. Swipe on the Chrome window to close.
Restart your device

Sometimes, other programs or apps get in the way of a page loading correctly.

Turn your computer or mobile device off, then turn it back on and try loading the page again.


Next: troubleshoot Chrome crash problems

Check for malware
If Chrome keeps crashing, you may have unwanted software or malware installed on your computer. Learn how to get rid of problematic programs and block similar ones from getting installed in the future.
Try opening the page in another browser

To figure out whether this is a problem with the webpage or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.

If it works in another browser, try the steps below:

  1. Uninstall and reinstall Chrome. There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome.
  2. Uninstall and reinstall extensions. One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one-by-one.
  3. Fix hardware acceleration issues. There could be a problem with how your computer or device's hardware works with Chrome. To fix:
    1. Open the Chrome menu Chrome menu > Settings > Show Advanced Settings > System.
    2. Uncheck "Use hardware acceleration when available".
    3. Restart Chrome.

If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.

Fix network issues and report website problems

If the page didn't load in another browser, it could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.

Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in the Chrome Help Forum.

Laura is a Google Chrome expert and author of this help page. Leave her feedback about the page.

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