Repair Chrome if it crashes or won't open
You could be having problems with Google Chrome if it keeps crashing, freezes and stops working, or if it won't start at all.
- Proxy error in Google Chrome:
- This webpage is not available:
Try the tips below to fix the problem or figure out what's causing it.
If a specific page won't work, you can try to fix a page that's opening slowly or not loading at all.
First: try these common Chrome crash fixes
Your device may have run out of memory, and can't load the site while also running your apps, extensions, and programs.
To free up memory:
- Close every tab except for the one that’s showing the error message.
- Quit other apps or programs that are running, and pause any app or file downloads.
- On your computer, uninstall unnecessary extensions from Chrome. Learn how to uninstall extensions.
On the erroring tab, try reloading.
- Quit Chrome and reopen it:
- Windows: Press Ctrl + q.
- Mac: Press ⌘ + q.
- Try loading the page again.
Tip: If you're on a computer, you can also reopen any tabs that were open before:
- Windows: Press Ctrl + Shift + t.
- Mac: Press ⌘ + Shift + t.
- Open your app launcher:
- iPhone and iPad: Double-click the home button.
- Android: Tap the square tab at the bottom of the screen.
- Swipe on the Chrome window to close.
Programs or apps sometimes get in the way of a page loading correctly.
- Restart your computer or mobile device.
- Try loading the page again.
Next: troubleshoot Chrome crash problems
If you're on Windows, use the Chrome Cleanup Tool to find and remove unwanted software.
If you're on a Mac or Linux computer, see our suggestions for spotting and getting rid of unwanted software.
To figure out whether this is a problem with the webpage or with Chrome, try opening the page in another browser. For example, try using Firefox or Safari to load the page.
If it works in another browser, try the steps below:
- Uninstall and reinstall Chrome. There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome.
- Uninstall and reinstall extensions. One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one-by-one.
- Fix hardware acceleration issues. There could be a problem with how your computer or device's hardware works with Chrome. To fix:
- Open More Settings Show Advanced Settings System.
- Uncheck the box next to "Use hardware acceleration when available".
- Restart Chrome.
If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.
If the page didn't load in another browser, it could be a problem with your network or the website itself.
First, try restarting your modem and router.
If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.
Fix problems if Chrome won't open at all
Chrome might already running be in the background on your computer. To see if Chrome's open and force quit out, follow the steps below for your operating system.
- Press Ctrl + Alt + Delete.
- Click Start Task Manager.
- Under "Processes," look for "Google Chrome" or "chrome.exe."
- Click it, then click End Process.
- Press ⌘ + Option + Esc.
- Look for and click "Google Chrome" if it's available.
- Click Force Quit.
It's possible that either your antivirus software or unwanted malware is preventing Chrome from opening.
To fix, check if Chrome was blocked by antivirus or other software on your computer.
Next, learn how to get rid of problematic programs and block similar ones from getting installed in the future.
Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.