Error 12

Issue

The Google Chrome installer was unable to open properly.

Solution

Step 1: Check if your computer hard drive has adequate space

Clear up hard drive space by deleting unnecessary files, such as temporary files, browser cache files, or old documents and programs.

Now try installing again. If you continue to experience this error, try disabling your antivirus software.

Step 2: Temporarily disable your antivirus software

Some antivirus software can prevent Google Chrome from installing on the computer. To check if your antivirus software is the issue, turn it off temporarily and try installing Google Chrome again. If you are able to install Google Chrome with your antivirus software disabled, check whether you need to upgrade your antivirus software.

If you're still unable to install Google Chrome, try changing your temporary directory.

Step 3: Change your temporary directory

This error may also occur if your temporary directory is unavailable during the installation process. Try changing the location of your temporary directory to see if this fixes the issue:

  1. Go to the Start menu > Run.
  2. Enter the following in the text box: C:\
  3. Click OK.
  4. Create a test folder in the C:\ window that opens, by going to File > New > Folder. Name the folder "test."
  5. Download an alternate installation file for Google Chrome at http://www.google.com/chrome/eula.html?installdataindex=verboselogging. Save it to the new Test folder.
  6. Go back to the Start menu > Run.
  7. Enter the following in the text box: cmd.exe
  8. Click OK.
  9. In the command prompt window that opens, type the following: set TMP=C:\test
  10. Next, type the following in the window: cd C:\test
  11. Finally, type the following in the window: start ChromeSetup.exe

Report additional problems

If you continue to experience this error, please give us more details.