Can’t update Google Chrome on a Mac

Issue

When you check for Google Chrome updates on your Mac, you may encounter specific error messages. This may happen if the Mac mechanism that checks for application updates, also known as Keystone, has failed to work properly.

Update server not available (error: 10, 11)

If you’re uncomfortable using Terminal to run commands, you may want to consult a computer technician before you start.

  1. Quit Google Chrome and any other Google applications.
  2. In Applications, select Utilities.
  3. Double-click the Terminal program.
  4. Run the following command. Be careful to enter the command exactly as written:
    ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
  5. Now run this following command. Again, carefully enter the command exactly as written:
    sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
  6. Download the Google Software Update installer.
  7. Double-click the downloaded "googlesoftwareupdate-version#.dmg" file to open the disk image.
  8. Inside the disk image, double-click the "GoogleSoftwareUpdate.pkg" installer.
  9. Follow the onscreen prompts to reinstall Google Software Update.
  10. Eject the "GoogleSoftwareUpdate" disk image.
  11. Restart Google Chrome.

Update server not available (error: 12)

  1. In the Finder menu at the top of your window, select Go > Go to Folder > ~/Library/Caches.
  2. Delete the following file (if present): com.google.Keystone
  3. Now delete this file (if present): com.google.UpdateEngine
  4. Try to update Google Chrome again.

If the problem persists, follow these instructions:

If you’re uncomfortable using Terminal to run commands, you may want to consult a computer technician before you start.

  1. Quit Google Chrome and any other Google applications.
  2. In the Applications menu at the top of your window, select Utilities.
  3. Double-click the Terminal program.
  4. Run the following command. Be careful to enter the command exactly as written:
    ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
  5. Now run this following command. Again, carefully enter the command exactly as written:
    sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall
  6. Download the Google Software Update installer.
  7. Double-click the downloaded "googlesoftwareupdate-version#.dmg" file to open the disk image.
  8. Inside the disk image, double-click the "GoogleSoftwareUpdate.pkg" installer.
  9. Follow the onscreen prompts to reinstall Google Software Update.
  10. Eject the "GoogleSoftwareUpdate" disk image.
  11. Restart Google Chrome.

I don’t see an error or my error isn’t listed above

If you are having issues updating Google Chrome and don’t necessarily see an error, please first check the version of Keystone you’re using:

  1. In the Finder menu at the top of your window, select Go > Go to Folder > /Library/Google/GoogleSoftwareUpdate. If you can’t find that folder, go to the folder: ~/Library/Google/GoogleSoftwareUpdate.
  2. Control-click GoogleSoftwareUpdate.bundle and select Get info.
  3. Locate the Keystone version number.

We are actively investigating update issues with the specific Keystone version 1.0.8.1973. If you have this version, please contact us at this Help Forum thread.

If you use another version of Keystone, feel free to create a new post with your issue in the Help Forum.