Errors 11, 102 & 103


A missing Windows component called "expand.exe" is preventing Google Chrome from installing properly.


Step 1: Check for "expand.exe"

  1. Go to the Start menu > Search.
  2. Search your computer for the following file: expand.exe
  3. If you're able to locate the file on your computer, move it to the following directory: C:\Windows\system32. You can also copy the file from Windows installation CDs/DVDs, if you're unable to find it on your computer.

Once you've copied the file to the directory, try installing Google Chrome again. If you're still having problems, continue to the next step.

Step 2: Change the location of your temporary folder

  1. Go to the Start menu > Run.
  2. Enter the following in the text field: C:\
  3. Click OK.
  4. Create a temporary folder by going to File > New > Folder. Name the folder 'test.'
  5. Go back to the Start menu > Run.
  6. Enter the following in the text field: cmd.exe
  7. Click OK.
  8. In the command prompt window that opens, type the following: set TMP=C:\test
  9. Try installing the browser again by typing the following in the command prompt window: start ChromeSetup.exe
To get help from other users and our Google Guides, post your question in the Chrome Help Forum.

Laura is a Google Chrome expert and author of this help page. Leave her feedback about the page.

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