Failed to update (Error 7)

Are you receiving this error when updating Google Chrome? If so, see the update error article instead.

This article applies to Windows users only

If you see the message "Failed to update (error: 7) An error occurred while checking for updates," it means that Chrome wasn't able to install its own update.

First, try quitting and relaunching Chrome. If the update isn't installed when Chrome relaunches, try the following options:

Check your Windows Task Manager

Check your Windows Task Manager (Ctrl+Shift+Esc) for the names GoogleUpdate.exe or GoogleUpdateOnDemand.exe in list of processes. If they are there, try updating Chrome again. Here's how:

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu
  2. Select About Google Chrome.
  3. An "About" tab will open. Chrome should immediately check for updates when it does.
  4. If the update is successful, you'll see "Google Chrome is up to date" under the version number.
  5. Click Relaunch to apply any available update.

Delete the Chrome Application folder and reinstall Chrome

There may have been a problem when Chrome was first installed that's preventing updates. To resolve this issue, delete the Application folder. Then try installing the folder again. Here's how:

  1. Go to the Start menu > Run.
  2. Enter one of the following commands in the text field, depending on your operating system.

    Chrome is installed to your local user profile:

    • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome
    • Windows Vista: %USERPROFILE%\AppData\Local\Google\Chrome

    Chrome is installed to your program files:

    • Windows XP/Vista/7/8 32-bit: %PROGRAMFILES%\Google\Chrome
    • Windows 64-bit: %PROGRAMFILES%\..\Program Files (x86)\Google\Chrome
  3. Click OK.
  4. Delete the Application folder. If you're having difficulty deleting this folder, check for active Google Chrome processes on your computer and end them. Here are a few ways to locate and shut down these processes:
    • Press Ctrl+Alt+Delete on your keyboard and click Task Manager. Click the Processes tab and end every process that includes "google" or "chrome" in its name.
    • Download a third-party program called Process Explorer at http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx. Use its Find menu to search for "Chrome/Application," then end all resulting processes.
  5. Now try deleting the Application folder again.
  6. Once the Application folder is deleted, try installing Google Chrome again.

Laura is a Google Chrome expert and author of this help page. Leave her feedback about the page.

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