Error 7

Are you receiving this error when updating Google Chrome? If so, see the update error article instead.

Issue

This error is most likely due to a problem with the Application folder on your computer during the installation process.

Solution

To resolve this issue, delete the Application folder, then try installing again. Follow these steps (for Windows):

  1. Go to the Start menu > Run.
  2. Enter one of the following commands in the text field, depending on your operating system.
    • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome
    • Windows Vista: %USERPROFILE%\AppData\Local\Google\Chrome
  3. Click OK.
  4. Delete the Application folder. If you're having difficulty deleting this folder, check for active Google Chrome processes on your computer and end them. Here are a few ways to locate and shut down these processes:
    • Press Ctrl+Alt+Delete on your keyboard and click Task Manager. Click the Processes tab and end every process that includes "google" or "chrome" in its name.
    • Download a third-party program called Process Explorer at http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx. Use its Find menu to search for "Chrome/Application," then end all resulting processes.

    Now try deleting the Application folder again.

  5. Once the Application folder is deleted, try installing Google Chrome again.

Report additional problems

If you continue to experience this error, please give us more details.