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Fix Chrome update problems & failed updates

If you're having problems updating Chrome on your computer, you might see:

  • Update failed: Updates are disabled by administrator
  • Update failed (Error: 3 or 11) An error occurred while checking for updates: Update server not available
  • Update failed (Error: 4 or 10) An error occurred while checking for updates: Update check failed to start
  • Update failed (Error: 7 or 12) An error occurred while checking for updates: Download failed
  • This computer will no longer receive Chrome updates because Windows XP and Windows Vista are no longer supported
  • Google Chrome may not be able to keep itself updated.
  • Other errors that mention that 'Update failed'

Try the possible fixes below.

Download Chrome again

It's possible that some files are missing on your computer. To fix, follow these steps:

  1. Uninstall Chrome.
  2. Make sure that your computer meets the system requirements.
  3. Download Chrome again and try reinstalling. If you keep seeing an error:

If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Chrome update.

Review antivirus, firewall or parental control settings

Check the settings for your antivirus, firewall or parental control software.

  • Make sure that software updates aren't blocked from going online.
  • Make sure that tools.google.com and dl.google.com aren't blocked.

Reboot your computer

The update might not have completed on your computer. Try rebooting your computer and updating Chrome again.

Check for malware

Unwanted software might stop Chrome from updating correctly.

Windows computer

Download and run the Chrome Clean-up Tool. It’s an app that searches your computer for suspicious programs and offers to remove them for you.

Mac computer

Remove bad software and other programs on your computer that you don't remember installing.

  1. On your Mac computer, open Finder.
  2. On the left, click Applications.
  3. Look for any programs that you don't recognise, then do one of the following:
    • Double-click Uninstall or Uninstaller, and follow the on-screen instructions.
    • If you don't see these options, drag the icon from the Applications folder into the Recycle Bin.
  4. Empty your recycle bin when you're finished.

Programs to remove

Here are some common programs that might change your settings and are known to cause problems:

  • BrowseFox
  • PullUpdate
  • Vitruvian
  • V-Bates
  • SearchProtect
  • SupTab
  • MySearchDial
  • SaveSense
  • Price Meter
  • Mail.ru Sputnik/Guard
  • Conduit Toolbars, Community Alerts & ValueApps
  • Wajam
  • Multiplug
  • Shopper Pro
  • Stormwatch
  • SmartBar
  • Dealply
  • SmartWeb
  • MySearch123
  • AdPea
  • Etranslator
  • CouponMarvel
  • PriceFountain
  • Techsnab
  • Colisi 
  • BrApp
  • LuckyTab
  • OneCall
  • Crossrider
  • Eorezo
  • Consumer Input
  • Content Defender
  • Movie Dea
     

Make sure that you meet the system requirements

Chrome doesn’t work with the following older platforms:

  • Windows XP
  • Windows Vista
  • Mac OS X 10.6, 10.7 and 10.8

Use a recent operating system to make sure that you continue to get the latest Chrome versions and features. Click below to find out more about what your computer needs to use Chrome.

Windows

To use Chrome on Windows, you'll need:

  • Windows 7, Windows 8, Windows 8.1, Windows 10 or later
  • An Intel Pentium 4 processor or later that's SSE2 capable

Fix Windows 'No longer supported' error

If your computer meets the Windows system requirements above, but Chrome isn't starting, or you see the error message 'This computer will no longer receive Google Chrome updates because Windows XP and Windows Vista are no longer supported', you might have Chrome set to run in Windows' Compatibility Mode.

Turn off Compatibility Mode:

  1. On your computer, right-click the Chrome icon.
  2. Click Properties and then Compatibility.
  3. Unctick 'Run this program in compatibility mode for'.
Mac 

To use Chrome on Mac, you'll need:

  • OS X Mavericks 10.9 or later
Linux

To use Chrome on Linux, you'll need:

  • 64-bit Ubuntu 14.04+, Debian 8+, openSUSE 13.3+ or Fedora Linux 24+
  • An Intel Pentium 4 processor or later that's SSE2 capable 

Still not working? Get more help on the Chrome Help Forum. Or, find out how to fix problems installing Chrome.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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