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Fix Chrome update problems & failed updates

If you're having problems updating Chrome on your computer, you might see:

  • Update failed: Updates are disabled by administrator
  • Update failed (Error: 3) An error occurred while checking for updates: Update server not available
  • Update failed (Error: 4) An error occurred while checking for updates: Update check failed to start
  • Update failed (Error: 7) An error occurred while checking for updates: Download failed
  • This computer will no longer receive Chrome updates because Windows XP and Windows Vista are no longer supported
  • Other errors that mention that "Update failed"

Try the possible fixes below.

Reboot your computer

The update might not have completed on your computer. Try rebooting your computer and updating Chrome again.

Check for Malware

Unwanted software might have affected Chrome's ability to update. Learn how to fix the problem, depending on your computer:

Windows computer

Download and run the Chrome Cleanup Tool. It’s an app that searches your computer for suspicious programs and offers to remove them for you.

Mac computer

Remove bad software and other programs on your computer that you don't remember installing.

  1. In the lower left corner of your screen, open Finder.
  2. On the left side of the box that appears, click Applications.
  3. Look for any programs you don't recognize, then do one of the following:
    • Double-click Uninstall or Uninstaller and follow the on-screen steps.
    • If you don't see these options, drag the icon from the Applications folder into the Trash.
  4. Empty your trash when you're done.

Programs to remove

Here are some common programs that might change your settings and are known to cause problems.

  • BrowseFox
  • PullUpdate
  • Vitruvian
  • V-Bates
  • SearchProtect
  • SupTab
  • MySearchDial
  • SaveSense
  • Price Meter
  • Mail.ru Sputnik/Guard
  • Conduit Toolbars, Community Alerts & ValueApps
  • Wajam
  • Multiplug
  • Shopper Pro
  • Stormwatch
  • SmartBar
  • Dealply
  • SmartWeb
  • MySearch123
  • AdPea
  • Etranslator
  • CouponMarvel
  • PriceFountain
  • Techsnab
  • Colisi 
  • BrApp
  • LuckyTab
  • OneCall
  • Crossrider
  • Eorezo
  • Consumer Input
  • Content Defender
  • Movie Dea
     

Download Chrome again

It's possible that some files are missing on your computer. To fix, uninstall Chrome. Make sure you meet the system requirements, then download Chrome again from google.com/chrome and try reinstalling.

If your computer doesn't let you to complete these steps, then you'll need to contact the person who has administrator rights to your computer to complete the Chrome update.

Make sure you meet the system requirements

Chrome doesn’t work with the following older platforms:

  • Windows XP
  • Windows Vista
  • Mac OS X 10.6, 10.7, and 10.8

Use a recent operating system to make sure you continue to get the latest Chrome versions and features. Click below to learn about what your computer needs to use Chrome.

Windows
To use Chrome on Windows, you'll need:
  • Windows 7, Windows 8, Windows 8.1, Windows 10 or later
  • An Intel Pentium 4 processor or later that's SSE2 capable
Mac 

To use Chrome on Mac, you'll need:

  • OS X Mavericks 10.9 or later

Linux

To use Chrome on Linux, you'll need:

  • 64-bit Ubuntu 14.04+, Debian 8+, openSUSE 13.1+, or Fedora Linux 21+
  • An Intel Pentium 4 processor or later that's SSE2 capable 

Chrome warning bar with a modern version of Windows

You might have Chrome set to run in Windows' Compatibility Mode. If you're on a compatible operating system but still see the error "This computer will no longer receive Google Chrome updates because Windows XP and Windows Vista are no longer supported," or Chrome isn't starting correctly,  turn off Compatibility Mode.

  1. On your computer, right-click the Chrome icon.
  2. Click Properties > Compatibility.
  3. Make sure that the box next to "Run this program in compatibility mode for" is unchecked.

Still not working? Get more help on the Chrome Help Forum. Or, learn how to fix problems installing Chrome.

Megan is a Google Chrome expert and the author of this help page. Help her improve this article by leaving feedback below.

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