Manage licenses for purchased apps

If licenses are not included with a device, you can purchase licenses for apps from your Chromebook provider. Once purchased, you activate the licenses for users in the Google Admin console. You can use an app license with one user at a time. When a user signs in to an app with their Google Account, the app verifies the license. You need to renew licenses annually.

Step 1: Purchase app licenses

You can purchase app licenses from select Chromebook providers, with a Chromebook, or buy them separately.

Enroll app licenses packaged with your Chromebook

You can enroll your Chromebook in your domain using a Chrome Education Upgrade license.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. ​Click Apps & extensions.
  4. At the top, click App Licensing.
  5. Click the app license that you want to enroll to open the Details panel.

  6. Check the total number of app licenses to confirm that the license packaged with your device transferred to your organization.

Redeem app licenses sold separately

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. ​Click Apps & extensions.
  4. Click App Licensing.
  5. In the lower-right corner, click Add Add
  6. Enter the order number provided by your Chromebook provider and click Check.
  7. Confirm that the app listed and the license quantity match your order.

Step 2: Turn app licenses on or off for users

You can turn app licenses on for users across your entire organization or by organizational unit. When a user signs in to an app with their Google Account, the app verifies the license. Once claimed, the license remains with the user until they move organizational units, the licenses are turned off for their organizational unit, or the license expires.

Turn app licenses on or off

You can turn app licenses on or off for your entire organization or select organizational units by enforcing device policies on Chrome devices that are enrolled in your domain.

Before you begin: To apply the setting for certain users, put their accounts in an organizational unit.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. ​Click Apps & extensions.
  4. Click App Licensing.

  5. On the left, select the organizational unit where you want the settings to apply.

  6. Select the app.

  7. Change the app license to On or Off.

  8. Click Save. If you configured a child organizational unit, you might be able to Inherit or Override a parent organizational unit’s settings.

       If you turn off an app license, it will be removed from users within 24 hours.

API access and admin contacts

When you turn app licenses on the first time, you’ll be prompted to approve API access for the app. This approval enables the app to check a user’s license status without prompting the user for API access. Super admins can approve API access for the organization or for organizational units. Delegated admins can only approve API access for the organizational units they’re assigned to.

After granting API access, provide the name and email address of the admin for the application. This information will be shared with the app developer so that they can contact the admin with any additional app resources and requirements.

Step 3: Sign in to apps to claim app licenses

After you turn app licenses on, users need  to claim a license when they use the app. Licenses are not automatically assigned to users. With each new license claimed, the allocated count for that app license will increase and the available count will decrease. If you reserved licenses for the organization (see below) and have not yet met the reserve, the allocated and available counts will not update.

Licenses are first claimed and then continuously verified when users sign in with their Google Account. Different apps require different steps to sign in—some sign in automatically when the app loads, others require users to click a Google Sign-In button. In either case, the app verifies the app license during sign-in and automatically unlocks content and features with no additional username or password required.

App licenses work on any platform that the app developer chooses to offer app licenses. Supported platforms are listed (with icons) next to the app name on the App Licenses tab.

Optional steps and features

Reserve app licenses for organizational units

You must be a super admin to perform these steps.

Once licenses are enrolled or redeemed, they’re assigned by default to a license pool for your entire organization. If you want to purchase licenses for users in a specific organizational unit (and not for general usage across the organization), you can reserve licenses for that organizational unit.

  1. Your current account, , doesn't have permission to do these steps. To continue, switch to a super administrator account. Or ask another super admin at to do these steps for you. Switch to super administrator account or Learn more.
  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. On the left, click the organizational unit for which you’d like to reserve licenses 
  4. Select the app.

  5. Scroll to the bottom of the Details panel.

  6. Enter the number of licenses you’d like to reserve for the organization. You can reserve up to the number of licenses purchased.

  7. At the top, click Save.

Monitor license availability and usage

You can monitor how many licenses have been purchased, allocated, and are still available for each app. You can also track usage data, which has a 24-hour delay. To see license availability and usage for an app:

  1. Sign in to the Admin console.
  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. On the left, click the top-level organizational unit or child organization that you want to review.
  4. Select the app.

  5. On the right under License usage, review license availability and usage statistics.

Troubleshoot FAQ

Below are common questions about ByteBot.

I moved a user account in my directory - Did I lose an app license? 

No. When user accounts are moved or deleted, their app licenses are returned to the pool and the organization’s reserve so that they can be claimed by a new user.

I’m having trouble redeeming the app licenses I purchased from my Chromebook provider. Who should I contact?

Please contact your Chromebook provider for help enrolling or redeeming app licenses.

I’m having trouble verifying an app license inside of the app. Who do I contact?

Please contact the app developer for support with Google Sign-In or unlocking features and content in an app. 

I enabled app licenses, but the app isn’t installing correctly on users’ devices. What should I do?

Enabling app licenses for users does not automatically install that app for users. Admins can allow or force-install an extension, Android app, or Web app on the Users & Browsers tab.

Why do I need to provide contact  information to developers?

Apps often offer additional settings, features, and content that require developers to follow up with admins over email.

Why do I need to grant API access to apps?

App licenses must be verified by an API call to Google’s servers. Granting API access on behalf of your users reduces friction for your users and ensures that your users don’t inadvertently decline API access and block app license verification.

Can I enable app licenses for Google Groups?

Not at this time. App licenses can be turned on or off for your entire organization or for organizational units.
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