Use a third party to monitor devices

For administrators who manage Chrome devices for a business or enterprise.

As a Chrome administrator, you can monitor the operation and health of devices running Chrome OS. You can do this using tools from an approved enterprise device telemetry partner.

The partner can access your Chrome device data. This includes the health of your device battery, the disk capacity, the thermal state of your device, and associated user data. Your partner might contact you about maintaining or improving the health of your device.

Before you begin

  • HP® Device as a Service (DaaS) is currently the only approved enterprise device telemetry partner tool for devices running Chrome OS.
  • To monitor Chrome devices through an enterprise device telemetry partner, you need both Chrome Enterprise licenses and any licenses required by the partner.

Set up enterprise device telemetry monitoring

Step 1: Turn on partner-access device settings

Important: Devices automatically enroll in the top-level organizational unit. If you're not enabling partner access at the top-level organizational unit, configure device enrollment for an organizational unit where partner access is enabled. For more information, see Device Enrollment.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. Click Device settings.
  4. (Optional) To customize the management level across organizational units, on the left, select an organizational unit.
  5. In the Chrome Management - Partner Access section, check the Enable Chrome Management - Partner Access box.
  6. Agree to enable partner access and click Enable Chrome Management - Partner Access.
  7. Click Save.
Step 2: Turn on partner-access user settings
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. Click User & browser settings.
  4. In the Chrome Management - Partner Access section, check the Enable Chrome Management - Partner Access box.
  5. Agree to enable partner access and click Enable Chrome Management - Partner Access.
  6. Click Save.
Step 3: Turn on access in the device telemetry console

Follow the instructions provided by your enterprise device telemetry partner to complete setup and access the device telemetry console.

Stop using the device telemetry console

To stop using the device telemetry console, you can revoke OAuth 2.0 authorization by revoking the token. Or, you can use your Admin console to disable the telemetry partners’ access to your devices.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome management.

    If you don't see Devices on the Home page, click More controls at the bottom.

  3. Click Device settings.
  4. In the Chrome Management - Partner Access section, uncheck the Enable Chrome Management - Partner Access box.
  5. Click Save.
  6. Go to Devices and then Chrome management and then User & browser settings.
  7. In the Chrome Management - Partner Access section, uncheck the Enable Chrome Management - Partner Access box.
  8. Click Save.
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