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Use a third party to monitor devices

For administrators who manage Chrome OS devices for a business.

As a Chrome administrator, you can monitor the operation and health of devices running Chrome OS. You can do this using tools from an approved enterprise device telemetry partner.

The partner can access Chrome device data, including battery health, disk capacity, thermal state, and associated user data. Your partner might contact you about maintaining or improving device health.

Before you begin

  • HP® Device as a Service (DaaS) is currently the only approved enterprise device telemetry partner tool for devices running Chrome OS.
  • As well as getting licenses that are required by your partner, you need to order Chrome Enterprise Upgrade and purchase an upgrade for each device that you want to manage.

Set up enterprise device telemetry monitoring

Step 1: Turn on partner-access device settings

Devices automatically enroll in the top-level organizational unit. If you're not enabling partner access at the top-level organizational unit, configure device enrollment for an organizational unit where partner access is enabled. For more information, see Device Enrollment.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Settingsand thenDevice.
  4. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Go to Chrome management - partner access.
  6. For Allow EMM partners access to device management, select Enable Chrome management - partner access.
  7. Agree to enable partner access and click OK.
  8. Click Save.
Step 2: Turn on partner-access user settings
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Settingsand thenUsers & browsers.
  4. To apply the setting to all users, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Go to Chrome management - partner access.
  6. For Allow EMM partners access to device management, select Enable Chrome management - partner access.
  7. Agree to enable partner access and click OK.
  8. Click Save.
Step 3: Turn on access in the device telemetry console

Follow the instructions provided by your enterprise device telemetry partner to complete setup and access the device telemetry console.

Stop using the device telemetry console

To stop using the device telemetry console, you can revoke OAuth 2.0 authorization by revoking the token. Or, you can use your Admin console to disable the telemetry partners’ access to your devices.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Settingsand thenDevice.
  4. To apply the setting to all devices, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  5. Go to Chrome management - partner access.
  6. For Allow EMM partners access to device management, select Disable Chrome management - partner access.
  7. Click Save.
  8. From the Admin console Home page, go to Devicesand then Chromeand thenSettingsand thenUsers & browsers.
  9. To apply the setting to all users, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  10. Go to Chrome management - partner access.
  11. For Allow EMM partners access to device management, select Disable Chrome management - partner access.
  12. Click Save.
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