Planning your return to office strategy? See how Chrome OS can help.

Get support

For administrators who manage Chrome browser or ChromeOS devices for a business or school.

If you need help with Chrome browser or ChromeOS devices, when possible, you should review the articles in the Chrome Enterprise and Education Help Center before contacting support. The type of support that you can get depends on your Chrome service or Google Workspace edition.

Google provides support for the latest versions of:

  • Chrome browser—Stable, Extended stable, Beta, and Dev channels.
  • ChromeOS—Stable, Long-term support (LTS), LTS candidate (LTC), Beta, and Dev channels.

Contact Chrome Enterprise support

Before you contact support, review the types of support below. Make sure your support request fits the guidelines for help.

If you have Chrome Enterprise Upgrade or Google Workspace

Admin Help

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. At the top right of the Admin console, click .
  3. In the Help window, click Contact support.

Having trouble accessing the Admin console? For help, see Can’t sign in to the Admin console.

If you have Google Cloud Platform (GCP)

If you have Google Cloud Platform Enhanced or Premium support, see the Google Cloud documentation for details on how to create a support case.

Chrome Enterprise support options

Support for ChromeOS devices

If your organization subscribes to a Chrome service, such as Chrome Enterprise Upgrade or Chrome Education Upgrade, Google provides support for software issues covered under the Technical Support Service Guidelines, including:

  • Google Admin console policies
  • ChromeOS device management
  • ChromeOS issues
  • Browsing issues not caused by third-party software or websites
  • App and extension issues not caused by third-party software

Support for Chrome browser

If your organization purchases at least 100 Chrome Enterprise Upgrade licenses, Google provides browser support for browser administration issues for the entire organization, including ChromeOS devices that do not have Chrome Enterprise Upgrade.  For more information, see Chrome Product Technical Support Services Guidelines.

If you are a Google Workspace customer, Google provides support for issues covered under the Google Workspace Technical Support Service Guidelines.

If you have Google Cloud Platform (GCP) Enhanced or Premium support, Google provides support for Chrome browser. For more information, see Google Cloud Platform Services: Technical Support Services Guidelines.

Chrome browser administration issues include:

  • Configuring, deploying, or installing Chrome browser on devices
  • Microsoft Windows Group Policy Management Editor templates
  • MSI installer for Chrome browser
  • Google Admin console policies
  • Browser issues not caused by third-party software or websites

Chrome Browser Enterprise Support

You can purchase Chrome Browser Enterprise Support for your organization if you:

  • Use Chrome browser.
  • Don't have a Google Workspace subscription.
  • Have a Google Workspace subscription but have more Chrome browser users than Google Workspace licenses.
  • Have more than 1,000 users.

With Chrome Browser Enterprise Support, you get support for the Beta, Stable, and Extended stable channels of Chrome browser on Windows, Apple Mac, and Linux computers. You get help with:

  • Group Policy Management Editor templates
  • MSI installer for Chrome browser
  • Browser issues not caused by third-party software or websites
  • Best practices for deploying, managing, and updating Chrome browser

Sign up for Chrome Browser Enterprise Support

  1. Go to the sign-up form.
  2. Under Contact sales, enter your organization's information.
    Note: After you purchase Chrome Browser Enterprise Support, the contact listed on the sign-up form will get a welcome email with a temporary username and password. If the contact doesn’t get the email, fill out theGoogle Admin console support form for help.
  3. If you're using your own domain, you need to verify your domain with Google. For details, see Verify your domain for Google Workspace.
    If you have difficulty verifying your domain, see Can't sign up my domain for a Google service.
  4. If you have other Google services, sign in to the Admin console with the username and password that you usually use.
  5. If this is your first Google Cloud product, sign in to the Admin console with the temporary username and password from the welcome email that we sent.
  6. Create a backup admin account.
    1. In the Admin console, create a user account for the backup admin. For details, see Add an account for a new user.
    2. Assign the Super Admin role to the new user. For details, see Pre-built administrator roles.
  7. Add users to the Google Cloud Support Center. For details, see Provision and manage web application users.

Other support options

Hardware support

Before you contact support, you should troubleshoot your issue. See Troubleshoot ChromeOS devices. For hardware issues, contact the device manufacturer's repair center.

Manufacturer Region Phone support Support page
Acer USA, Canada   Read more
Japan   Read more
Global Read more Read more
ASUS USA, Canada 1-888-606-ASUS (606-2787) Read more
Japan   Read more
Dell Global Read more Read more
Google Global   Read more
HiSense USA 1-888-935-8880 Read more
HP USA, Canada 1-800-334-5144 Read more
Japan   Read more
Lenovo US 1-800-426-7378 Read more
Global Read more Read more
Samsung USA 1-866-SAM-4-BIZ (726-4249) Read more
Canada 1-800-749-0205 Read more

Neverware CloudReady

  • I can reproduce my issue on a Chromebook—Devices with the latest stable version of Neverware CloudReady are compatible with standard management features, such as enrollment, management policies, and upgrade management. If you have a problem with these features and can reproduce it on a Chromebook, contact Chrome Enterprise support. (Have a Chromebook available for troubleshooting.)
  • I cannot reproduce the issue on a Chromebook—For help with issues that are specific to CloudReady that cannot be reproduced on a Chromebook, such as system updates or hardware issues, contact Neverware support.

ChromeOS Flex

If your organization subscribes to Chrome Enterprise Upgrade or Chrome Education Upgrade, your ChromeOS Flex devices are on the Certified Models list, and devices are enrolled in the Google Admin Console, Google provides support for issues that might be specific to ChromeOS Flex. These issues might be related to:

  • Installation
  • Device enrollment
  • Device connectivity
  • Audio or video

For help with issues that are specific to ChromeOS Flex, contact Chrome Enterprise support.

Note: Google does not support the unstable Beta release of ChromeOS Flex.

Related topics

Google and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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