Contact email addresses

Overview

You can specify different contact email addresses where we should route messages about customer service, technical, and financial issues. These email addresses won't be displayed publicly.

  • Primary contact email (required): We'll send messages about the Google Checkout service and your account to your primary contact email address.
  • Technical contact email: We'll share messages about technical issues, including API errors and failed callbacks, with your technical contact email address.
  • Financial contact email: We'll send payout, chargeback, and other banking-related notifications to your financial contact email address.
  • Customer support email: We'll send notifications about new orders, cancellations, disputes, and refunds to your customer service contact email address. We'll also route buyer messages sent via the 'Contact this seller' form on the buyer's Purchase History page or Google Wallet email receipt to this email address.

Editing contact email addresses

  1. Sign in to your account.
  2. Click the Settings tab.
  3. Change the appropriate email addresses.
  4. Click Save profile.
If you don't specify different email addresses for your business, all Google Checkout messages will be routed to your primary contact email address.

Receiving newsletters, surveys, and tips

To opt in to receiving newsletters, tips, surveys, and account management suggestions from Google Checkout:

  1. Sign in to your account.
  2. Click the Settings tab.
  3. Check the box next to ‘Send me newsletters with tips and best practices, account management suggestions, and surveys’ in the ‘Private contact information’ section.
  4. Click Save profile.

We’ll send these messages to the primary contact email address listed in your account.