Fix Google Chat errors on your computer

If you get a Google Chat error on your computer, there are some ways you can try to fix the issue.

Errors may include:

1. "Unable to load chat."
2. "Trying to connect to chat."
3. "Can’t load the list of spaces. Try again in a minute."

Uninstall browser extensions and apps

Some extensions and apps might block Google Chat from loading. To fix this issue, you can:

1. Uninstall active extensions.
   • Learn how to uninstall active extensions on Chrome. If you don’t use Chrome, visit the support site for your browser to learn how to uninstall extensions.
2. Uninstall active apps.
   • Learn how to uninstall active apps on Chrome. If you don’t use Chrome, visit the support site for your browser to learn how to uninstall apps.
3. Browse privately to avoid the use of extensions.
   • Learn how to load Google Chat in an incognito browser on Chrome. If you don’t use Chrome, visit the support site for your browser to learn how to browse privately.

Tip: Anti-virus software may prevent Google Chat from loading.

Check site permissions

Make sure your browser doesn’t block these sites:

• chat.google.com
• mail.google.com/chat
• mail.google.com/sync

Learn how to change site permissions on Chrome. If you don’t use Chrome, visit the support site for your browser to learn how to change site permissions.

Check your network

Make sure you're connected to the internet and that these domains aren't blocked by your network administrator:

• chat.google.com
• mail.google.com/chat
• mail.google.com/sync

Check your browser

Make sure you use a supported browser. Chat in Gmail isn’t supported in mobile browsers or Internet Explorer.