Troubleshooter: I receive an error message connecting to Chat

Is your internet connection working properly?

  • Yes, I can connect to other sites fine
  • No, I appear to have difficulty loading other sites

Did signing into Chat through the Gmail secure site resolve the issue?

  • Yes
  • No

Did clearing your browser's cache and cookies resolve your error?

  • No

Did refreshing your browser resolve the issue?

  • Yes
  • No

What error message are you encountering?

  • Unable to reach Gmail. Please check your internet connection or company's network settings.'
  • 'Unable to reach Gmail. Please check your internet connection.'
  • 'Chat is disbled. You have been signed out...'
  • 'Oops. Your chat connection may have been interrupted.'
  • None of the above

Has your network administrator or ISP blocked chat?

  • No

Did disabling any third-party internet software, toolbars or extensions solve your issue?

  • Yes
  • No

Did allowing images for Gmail resolve the error?

  • Yes
  • No

Did disabling any third-party internet software, toolbars or extensions solve your issue?

  • Yes
  • No