Troubleshooter: I'm unable to make or receive phone calls in Gmail

We're sorry to hear you're experiencing difficulty making or receiving phone calls in Gmail. This article is designed to help you troubleshoot why you may be experiencing an issue.

Which of the following best describes your issue?

  • I'm unable to call a phone number
  • I'm unable to receive a phone call

Is the plugin installed?

  • Yes
  • No

Did this resolve your issue?

  • Yes
  • No

Did this resolve your issue?

  • Yes
  • No

Do your Gmail and Google Voice usernames match?

  • Yes
  • No

Do you see an upgrade button in Google Voice?

  • Yes
  • No

Did this resolve your issue?

  • Yes
  • No