Troubleshooter: My friend can't see/hear me

Are you experiencing issues with broadcasting audio, video or both?

  • I am experiencing difficulty with audio only
  • I am experiencing difficulty with audio and video
  • I am experiencing difficulty with video only

Did plugging in your mic and turning it on fix your issue?

  • Yes
  • No

Does changing microphones resolve your issue?

  • Yes
  • No

Does your contact verifying their speakers and volume resolve the issue?

  • Yes
  • No

Did ensuring your equipment is plugged in and on fix the issue?

  • Yes
  • No

Did verifying the correct devices fix the issue?

  • Yes
  • No

Are either your camera or microphone in use by another application?

  • Yes, closing that application fixed it
  • No, they are not in use or closing it didn't fix it

Did installing the correct drivers resolve your problem?

  • Yes
  • No

Does verifying that your webcam is plugged in and turned on fix your issue?

  • Yes
  • No

Does changing webcams resolve your issue?

  • Yes
  • No

Is your webcam in use by another application?

  • Yes, closing that application fixed it
  • No, my webcam was not in use or it didn't fix it

Does installing your webcam's specific drivers resolve your issue?

  • Yes
  • No