About Chat as an external user

When you use Google Chat with a Google Workspace account from your work or school, you get different features than when you use a personal Google Account. The features also depend on whether you're chatting with someone in your organisation or an external user.

Features depend on your account type

You can use Google Chat with a personal account or a Google Workspace account from your work or school. The features available depend on the type of account. With a personal account, you can only join chats and rooms that you're invited to. Review the table below for other differences between account types.

Compare features by account type

  Google Workspace account Personal account
Add or remove a star
Start a message
Create a room
Message a bot
Set up webhooks in messages
Delete messages

Features are different for external users

In Chat, external users and rooms are marked external so that you always know if you're chatting with people outside your organisation. Review the table below for differences between internal and external rooms.

Compare internal and external rooms

  Internal member External member
View room history
View room members
Post messages in rooms
Delete messages in rooms
Rename rooms
Add or remove people, bots
and webhooks in rooms
Invite users to rooms

Differences with direct messages

  • Both participants can delete their own copy of an entire external conversation (all messages). The participants can't, however, delete individual messages in an external conversation.

External users need a Google Account

To use Google Chat, people outside your organisation need a Google Account. They need either a Google Workspace account or a personal Google Account (for example, ends in @gmail.com). If the external contact is a Google Workspace user, their organisation needs to turn on Chat and the external chat option. Otherwise, they can’t get invitations, join a room or reply to direct messages.

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