If you don’t get notifications, you may need to update your device settings or check your Google Chat notification settings.
Troubleshoot Chat notifications
This article explains how to troubleshoot these situations:
- I don't get any notifications
- I get notifications sometimes
- I don’t get notifications for a specific space
- I don’t get notifications for a specific 1:1 or group direct message
I don't get any notifications
If you don't get notifications, check the notification settings on your mobile device.
- On your Android phone or tablet, open "Settings" on your device.
- Tap Apps
Chat
- Make sure app notifications are turned on.
- Check if Google Chat app notifications are also turned on.
Chat Tip: The settings menu on your device might have a different name for “Apps & notifications.” For more info on how to access app notification settings, check your device’s online help.
I get notifications sometimes
On your computer, close active Gmail and Google Chat browser tabs. When you’re in a browser, notifications show up there instead of the mobile app. If you’re not active in Google Chat, notifications show up on all devices signed in to your Google Account.
I don’t get notifications for a specific space
Make sure notifications are turned on for spaces. Learn how to manage thread notifications.
Tip: Notification settings for spaces and group direct messages are the same on the web and your device. If you change notification settings for a space or group direct message on the web, the same settings apply on your mobile app.
I don’t get notifications for a specific 1:1 or group direct message
Make sure notifications are turned on for the direct message. Learn how to turn on notifications for a direct message.
Tip: Notification settings for direct messages are the same in the web and mobile versions of Google Chat. If you change notification settings for a direct message on the web, the same settings apply on your mobile app.