Chat won't load

Symptoms:

After clicking Sign into chat, nothing happens. No error is shown.

Cause:

A conflict with software on your computer, browser cache that needs to be cleared, or a temporary problem on the server.

Solution:

Follow the instructions here. If they don't resolve your issue, you'll have a chance to report the problem to us.

Chat author image

Caroline is a Hangouts expert and author of this help page. Leave her feedback below about the page.

Was this article helpful?
Yes
No