Get started with bots in Google Chat

Important: To use bots in Google Chat, you must use a Google Workspace account.

Bots are special accounts that you can message to connect you to services in Chat, such as looking up information, scheduling meetings and doing tasks.

Google creates and maintains some bots, such as the Meet and Google Drive bots. Other bots are created and maintained by third-party software vendors. 

Find bots and add them in Google Chat or Gmail

If a bot is available in your organisation, you can:

  • Send it a direct message.
  • Add it to rooms or conversations.
  1. Open the Chat app "" or Gmail app "".
  2. At the bottom, tap Chat .
  3. Tap New chat  and then Message a bot.
  4. Enter a bot name or select a suggestion.
  5. Enter your message. 
  6. Tap Send "".

Add bots to rooms or conversations in Google Chat or Gmail

  1. Open the Chat app "" or Gmail app "".
  2. Select a conversation or room.
  3. At the top, tap the room name or conversation list and then Add people and bots.
  4. Enter a bot name or select a suggestion.
  5. Tap Done ""

Learn how to add people and bots to a room or group conversation and how to remove them.

Use slash commands with bots

Use slash commands in Google Chat to communicate quickly with bots. Slash commands are a short way to communicate with bots. You don’t have to remember the commands. Enter a forward slash /, and a list of commands appears.

Only you can view the slash commands that you use. The bot's responses are visible in the conversation. 

  1. Open Chat.
  2. Open a chat message and, in the reply area, enter a forward slash /
    A list of available bots appears. Under each bot name, you’ll see a list of the bot’s commands.
  3. Choose a command, enter additional information if you need to  and then tap Send "".
    Note: If the bot is not in the direct message or room, it will be added when you message it.

Remove a bot from a 1:1 message in Google Chat or Gmail

Tip: Touch and hold a conversation for more options.

  1. Open the Chat app "" or Gmail app "".
  2. At the bottom, tap Chat "".
  3. Tap the bot that you want to remove.
  4. At the top, tap the bot name and then Remove.

Give feedback and get help with a bot in Chat or Gmail

You can send a message to the bot to get help or to give feedback.

  1. Open the Chat app "" or Gmail app "".
  2. Open a conversation or room with a bot.
  3. To view commands to use with a bot:
    • In a 1:1 conversation between you and the bot, enter help.
    • In a room or group conversation, enter @botname help, where botname is the name of the bot.
  4. Send a comment about a bot to Google:
    • In a direct message between only you and the bot, enter feedback text, where text is your comment.
    • In a room or direct message with other people, enter @botname feedback text, where text is your comment.

Create bots

For information on how to create custom bots for your organisation, go to the Google Chat API documentation. For your organisation's guidelines on bot creation, contact your Google Workspace administrator. Who is my administrator?

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