Send a direct message

You can send a direct message in Google Chat to one or more people within your business or school. You can also send a 1:1 direct message to someone outside your organization, but you can't include external people in a group message. When you chat with someone outside your organization, a badge by their name shows that they're external.   

You can message people who use either Chat or classic Hangouts, as long as they have a G Suite account or a personal Google Account. You can only chat with an external G Suite user if their organization allows it.

When you send a direct message outside your organization, the message appears as a “request” to the recipient. (This might also happen within your organization.) The recipient needs to accept your request in order to message you back or going forward.

  1. Open the Chat app "".
  2. At the bottom, tap People "".
  3. Tap Add .
  4. Type someone’s name or email address, or select them from the suggestions. Suggestions include everyone in your organization, even if they don't have Hangouts Chat turned on. To send a direct message to someone outside your organization, type the full email address.
    • To send a direct message to 2 or more people within your organization, tap Group Message .
  5. Enter your message and tap Send . Your message can include any text, including a link (URL).

Add or remove people in a group message

You can't change the people in an existing chat, but you can quickly start a new group message with a modified roster.  

  1. Open the Chat app "".
  2. At the bottom, tap People "".
  3. Select an existing direct message.
  4. At the top, tap the name of the direct messageand thenStart a new chat
  5. Add or remove people from the message.
  6. Tap Create.

Other options

You can add these options to your message:

  • Tap Mention to add a person to the message.
  • Tap Pick photo to add a photo to the message.
  • Tap Take photo to take a picture and add it to the message.
  • Tap Add video meeting Add video meeting to start a video call.

Chat with a bot

You can chat with a bot in a direct message.

  1. Open the Chat app "".
  2. At the bottom, tap People "".
  3. Tap Add .
  4. Tap Message a bot.
  5. Enter the name of a bot, or select it from the suggestions.
  6. Enter your message to the bot and tap Send .

You can remove a bot from a direct message.

  1. Open the direct message.
  2. At the top of the screen, tap the name of the bot.
  3. Tap Remove.
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