I don't hear sounds for incoming chats
There are a number of reasons why you might not hear notifications for incoming chats:
- Notifications aren't enabled. Make sure sounds are turned on in your Chat settings.
- You're using Flashblock. If you're using Flashblock, adjust your settings to turn Flash on for chats.
- Your computer's speakers are muted, or the volume is very low. Make sure your computer's volume and speakers are on and turned up.
- Flash isn't enabled. Make sure you have Adobe Flash Player on your computer and that it’s turned on. Download Adobe Flash Player. If you have Flash installed on your computer but still don’t hear notifications, make sure Flash Player is running correctly on your computer by visiting the Adobe Flash Player site.
Caroline is a Hangouts expert and author of this help page. Leave her feedback below about the page.