Inviting a phone participant to a video call

At the moment, you can only invite a phone participant once you've joined a video call.

To invite a phone participant:

  1. Start and join a video call. 
  2. Click the Invite icon at the top of the video call window. 
  3. Select +Add telephone.
  4. Enter the phone number.
  5. Click Call.
  6. Click the  Keypad icon, if you need to press numbers within the call.

Adding credit for phone calls:

All calls to the US and Canada are free. Phone calls made to other countries are billed at our very low rates.

This is how you can add credit:

  1. Click the Invite icon at the top of the video call window and then select +Add telephone.
  2. Enter the international phone number that you're calling.
  3. Click either the price of the call or your credit balance, both of which are displayed below the phone number. 
  4. In the window that opens, select Add $10 credit.
  5. Complete your credit purchase in Google Wallet.

Frequently Asked Questions:

Why don't I have the option to invite phone participants?

If you're outside the US and don't see this option, it's probably because you’re in a country where the feature hasn't yet been made available. We're working on making this feature more widely available, and we appreciate your patience.

How many phone participants can I invite?

You and other participants in the video call can each invite up to 9 phone participants, but the maximum number of phone participants per Hangout is 10.

How do I mute a phone participant?

Only the person who dialled in can mute their own phone. A person can't mute another participant on the call.

Does making a phone call in a video call mean I have a Google Voice account?

If you don't already have a Google Voice account, making outbound phone calls through Hangouts doesn't automatically give you a full Google Voice account. The initial Google Voice account that's created when making phone calls from within a video call doesn't contain all of the features of Google Voice, such as a unique Google phone number. This initial account allows you to manage the basics for calling phone numbers in a video call, such as call credit. If you're a Gmail or Google Voice user, your call credit and call history will be shared across all three products. At the moment, users outside the US cannot upgrade to a full Google Voice account.

How do I view my call history?

  1. Go to Google Voice.
  2. Click History on the left-hand side of the page.
If you're a Gmail or Google Voice user, your call credit and call history will be shared across all three products.

What do I do if I'm experiencing issues with billing?

Sorry to hear that you’re having trouble. You can request a refund of your entire remaining balance or request credit for a particular call by signing in to your account and following these steps:
  1. Visit our credit request Start page. 
  2. Click on the Refunds button next to your calling credit.
  3. Click Refund entire balance.

For all other issues, please use this troubleshooter to help resolve your issue.