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Google Chat will be replaced by Hangouts on June 26, 2017. Learn how to use Hangouts.

Upgrading to a full Google Voice account

If you do not already have a full Google Voice account, you must upgrade your account before receiving phone calls in Gmail. This process is free and gives you access to additional Google Voice features such as one number that rings all your phones and voicemail transcription.

To upgrade:

  1. In Gmail, click the Call phone link in the Chat list.
  2. From the Call window, click your current account balance and select History or Add credit.
  3. Once in Google Voice, click the Upgrade your account button.
  4. Complete the upgrade steps including picking your new Google number.

Upgrading requires a valid US number to get started.

Megan is a Google Chat expert and the author of this help page. Help her improve this article by leaving feedback below.

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